Patient Services Manager

As Patient Services Manager,

you will be responsible for the day-to-day leadership of our patient-facing and

administrative teams, ensuring services run smoothly, efficiently and safely.

You will lead by example,

supporting staff to deliver high-quality service whilst maintaining a strong

focus on patient care, access, teamwork and continuous improvement.

Managing the Reception,

Administration and Care Coordination teams.

Ensuring appropriate staffing

levels through effective rota planning and workforce management.

Recruiting, inducting, training

and developing staff.

Creating a positive, supportive

and accountable team culture.

Managing performance and

supporting staff development.

Acting as the first point of

escalation for complex patient enquiries and informal complaints.

Supporting the delivery of

excellent patient access and administrative services.

Contributing to quality

improvement initiatives, audits and service development.

Supporting the practice's business

continuity arrangements and operational resilience.

Working collaboratively with

colleagues to ensure practice systems and processes are understood and

consistently delivered.

Supporting the practice during

regulatory inspections and demonstrating the achievements of your teams.

responsible for the operational delivery of patient services, including the

management, staffing, training, and day-to-day supervision of the relevant

teams. This role is designed alongside the Operations Manager role, with

responsibilities divided by activity rather than by service area. As a result,

both posts contribute to areas such as appointments, telephony, document

processing, patient registrations, and recall activities.

The post holder is accountable for

ensuring that work is completed accurately, efficiently, and within agreed

timescales by staff who are appropriately trained and competent. Where

operational experience identifies opportunities to improve systems or processes,

these should be raised with the Operations Manager, supported by appropriate

evidence. Local system configuration changes should not be made independently.

Once approved changes are implemented, the Patient Services Manager is

responsible for ensuring that teams are trained appropriately and that new

processes are embedded effectively into routine practice.

The post holder works autonomously in

the day-to-day management of their teams, resolving issues within their

delegated authority and escalating matters promptly where they fall outside

their remit or require wider organisational consideration.

friendly and forward-thinking dispensing practice serving approximately 12,600

patients on the edge of the New Forest.

We are proud to be a training

practice for GP Registrars and a teaching practice for medical students. We

work closely with our Primary Care Network and are committed to delivering

high-quality healthcare to our local community.

As the only GP practice in the

town, we have strong relationships with our patients and a genuine sense of

community. Our teams are dedicated, supportive and committed to providing the

best possible care and service.

The practice is led by five GP

Partners, supported by an experienced Practice Manager and Operations Manager.

Qualifications

Skills

Desirable: - Basic IT Skills

Experience