Patient Services Coordinator
The Coastal Partnership
Norwich, NR5 0RS
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
15 September 2026
13 days left
Job description
We are seeking a courteous and efficient individual to join our team as a Patient Services Coordinator. In this role, you will play a vital part in en...
As the first point of contact for our patients, you will warmly welcome them to our practice, ensuring their needs are met promptly and professionally. Duties include answering calls, directing patients to the appropriate clinician, managing appointments, and aiding with general enquiries.
Your responsibilities will extend to various administrative tasks aimed at maintaining the efficiency of our practice. This includes managing electronic footfall requests, updating patient records, handling document workflow, and managing email correspondence. You will also assist in registering new patients, distributing mail, and managing patient communication within our clinical system.
A key aspect of this role is providing exceptional customer service. You will be expected to handle patient complaints with empathy and professionalism, ensuring that all concerns are addressed promptly and appropriately. Additionally, you will keep patients informed about waiting times, test results and any unexpected delays, ensuring they feel informed and valued throughout their interactions without practice.
- Required skills and qualifications:
- Previous experience in a customer service or administrative role is desirable.
- Excellent communication skills, bother verbal and written.
- Proficiency in computer systems and software.
- Strong organisational skills and attention to detail.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Empathic and patient-centred approach to customer service.
At The Coastal Partnership, were committed to empowering you to achieve your full potential, instilling confidence in your patient care and pride in your outcomes. While we are proud of our CQC good rating, we are constantly evolving to better serve our community. We are seeking individuals who share our vision for delivering high-quality primary care, regardless of where they are in their career journey. Led by our Partners and supported by a strong management team, our partnership operates across seven locations spanning three PCNs. We cater to a diverse range of demographics, from villages to towns and cities. Join us in shaping the future of healthcare delivery.
NHS Pension Scheme
5 Weeks Annual Leave
Long Service Staff Recognition scheme.
Please note that the vacancy may be closed prior to the stated closing date should sufficient applications be received
Experience
Desirable
- Experience in a GP Practice or Health Care Organisation Previous reception experience Knowledge of clinical databases including SystmOne Ability to use Microsoft Office programs (Word & Excel)
Personal Qualities and Skills
Essential
- Good communication skills, in person and over the telephone Possessing sensitivity, tact, and diplomacy Self-motivated with a high degree of personal integrity An organised approach to work Computer literate Reliable Flexible with an adaptable approach Ability to work on own initiative Ability to maintain strict confidentiality Able to work under pressure Calm and patient manner Ability to work to deadlines and under pressure. Ability to multitask and prioritise own workload Time management skills
Qualifications
Essential
- Education to GCSE level, NVQ level 2 (or equivalent)
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 September 2026
Last checked
2 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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