Patient Services Coordinator (PTCDA)
Charnwood GP Network
Loughborough, LE11 5DX
Salary
£28,392
Contract
Permanent
Hours
Not specified
Closing date
7 September 2026
7 days left
Job description
Charnwood GP Network delivers the Pre-Transfer Clinical Discussion and Assessment Service (PTCDA) service to patients across the whole of Leicester, L...
The post holder will be highly organised and
proactive and can work flexibly in a fast-paced healthcare environment. The
post holder must be able to manage competing priorities, provide excellent
administrative support and contribute to service development.
The Patient
Services Coordinator is responsible for
Receiving and acknowledging referrals received from
secondary care.
Liaising with care homes, visiting GPs, patients,
and their families to arrange visits.
Actioning referrals, updating patient notes and
co-ordinating ongoing care following patient contact
Arranging Multi-Disciplinary Team meetings as
required
Supporting effective rota management of staff
working within the PTCDA service
Completing reporting and data collection templates
as required
Ensuring medical equipment is maintained and in good
working order.
Assisting with risk assessments and incident
reporting procedures and complaints
Managing mailboxes.
Promoting a culture of continuous improvement.
Building and maintaining effective relationships with healthcare providers,
commissioners, and other key stakeholders. Acting as a liaison between various teams, ensuring effective communication, information sharing and collaborative working.
The following are
the core responsibilities of the Patient Services Coordinator. There may be, on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels.
The Patient
Services Coordinator is responsible for
Receiving and acknowledging referrals received from
secondary care.
Liaising with care homes, visiting GPs, patients,
and their families to arrange visits.
Actioning referrals, updating patient notes and
co-ordinating ongoing care following patient contact.
Arranging Multi-Disciplinary Team (MDTs) meetings as
required.
Supporting effective rota management of staff
working within the PTCDA service.
Completing reporting and data collection templates
as required.
Ensuring medical equipment is maintained and in good
working order.
Assisting with risk assessments and incident
reporting procedures and complaints.
Managing mailboxes.
Promoting a culture of continuous improvement.
Building and maintaining effective relationships with healthcare providers,
commissioners, and other key stakeholders.
Acting
as a liaison between various teams, ensuring effective information sharing and
collaboration.
Quality
The post-holder will strive to maintain quality within the
Organisation, and will
Alert
other team members to issues of quality and risk.
Assess
own performance and take accountability for own actions, either directly
or under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams performance.
Work
effectively with individuals in other agencies to meet patients needs.
Effectively
manage own time, workload, and resources
Communication
The post-holder should recognize the
importance of effective communication within the team and will strive to:
Communicate
effectively with other team members.
Communicate
effectively with patients and carers.
Recognise
peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services
The post-holder will
Apply
Federation policies, standards, and guidance.
Discuss
with other members of the team how the policies, standards and guidelines
will affect own work.
Participate in audits where appropriate.
Charnwood GP Network is a Federation of 22 General
Practices covering the localities of Charnwood in the area in and around West
Leicestershire. The network encompasses four Primary Care Networks (PCNs) which
work together collaboratively as part of the federation.
Charnwood GP Network is the contract holder for the PTCDA service, and we are pleased to expand the team who provide this service across Leicester, Leicestershire and Rutland.
Working
days will be Monday through to Saturday. This is an office-based position, but there may be occasions where working
at alternative sites may be required.
Hours and
working pattern can be discussed in more detail at interview.
Experience
Desirable
- Experience of working within Primary care/Healthcare setting at an administration level
- A good level of knowledge and understanding of the primary care sector and/or the healthcare sector
- Previous experience of supporting Senior Managers
- Completed the Making Every Contact Count (MECC) training
- At least 2 years recent experience in a similar role, either paid or unpaid.
- Evidence of having achieved personal and departmental objectives within the workplace.
- Experience of working with clinical systems and administrative IT programs and software such as (SystmOne / EMIS / Aristotle) Microsoft Office Suite
- Proven experience of Rota Management
- Skills and Capabilities
- Excellent time management skills, capable of prioritising and managing competing demands and workloads.
- Excellent oral and written communication skills; able to engage effectively with a wide range of audiences.
- High level literacy and numeracy skills with a passion for detail and accuracy.
- Able to establish, maintain and develop effective relationships across the Network and with external organisations.
- Discretion in the handling of sensitive and confidential information.
- Excellent interpersonal skills, able to build professional and personal credibility to gain the support of colleagues and external organisations.
- Ability to work under pressure and to tight and often changing deadlines
- Analytical Skills
- Strategic thinking ability to anticipate and resolve problems before they arise.
- Autonomy/Freedom to Act
- Ability to work on own initiative and organise workload, allocating work as necessary.
Qualifications
Essential
- GCSEs or equivalent to include Maths and English
- Experience of working within Primary care/Healthcare setting at an administration level
- Demonstrate commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Experience of working with clinical systems and administrative IT programs and software such as (SystmOne / EMIS / Aristotle) Microsoft Office Suite
Desirable
- Knowledge of Advanced ECDL/Microsoft Office Specialist (MOS) or similar
- Previous experience of supporting Senior Managers
- Completed the Making Every Contact Count (MECC) training
- At least 2 years recent experience in a similar role, either paid or unpaid.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 August 2026
Last checked
26 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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