Patient Services Coordinator

The patient services coordinator role covers all aspects of a busy admin section including reception, telephone enquiries, registrations, summarising patient notes, processing referrals and other general tasks as required.

Experience in administration or a reception role (12 months) in a healthcare setting.

Enthusiastic team player with a keen eye for detail.

A highly organised individual who can manage daily tasks.

A passion for providing exceptional patient support.

Ability to time-keep efficiently & meet SLAs as required.

Excellent communication skills (written and oral).

Flexible, cooperative & polite.

Desirable criteria

Experience of handling deductions & patient registrations.

Familiarity with providing administrative support to clinical professionals.

Competent with EMIS Web, Docman 10, Accurx & Surgery Connect.

NHS Pensions scheme

Rural location

5 weeks holiday entitlement (pro rota) + Bank holidays

Inclusive and supportive culture, staff celebrations

Rate of pay

£13.43per hour

Employer name

JOB TITLE: PATIENT SERVICES Coordinator including Relief Receptionist/Administrator

REPORTS TO: PRACTICE MANAGER

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, via the telephone or by email

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to the clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Team Leader/Practice Manager, dependent on current and evolving practice workload and staffing levels:

Assist patients with enquiries via email, phone, in writing or in person

Open up/lock up of practice premises and maintaining security in accordance with practice protocols

Maintain and monitor the practice appointments system, including arranging clinics when necessary.

Distribute repeat medication to patients calling at the surgery. Take payment as necessary.

Process personal and telephone requests for appointments, visits, telephone consultations, and ensuring callers are directed to the appropriate healthcare professional. Deal with actions required for test results.

Be familiar with the clinical records system EMIS

Process call/recall systems including SMS texting from EMIS

Process and distribute incoming (and outgoing) mail including electronic documents in Docman (scanning software), and email.

Taking messages and passing on information.

Filing and retrieving paperwork. Taking the correct fee for patient documentation when necessary.

Process repeat prescriptions in accordance with practice guidelines

Ensure appropriate and accurate patient registrations, deductions and change of details on the Emis database. This will include housekeeping, coding and any other data processing as may be required.

Ensure that Choose and Book records are up-to-date.

Undertake computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Ensure that new patient files are created as required. Process patient notes for medical/insurance/solicitor enquiries. Ensure that deducted patient notes are despatched efficiently in line with procedures.

Nettlebed surgery's mission is to provide high quality care through our multidisciplinary team, in an environment that is professional, kind and respectful. We aim to deliver high quality, up-to date care whilst providing a friendly and personal service.

Soft skills

Experience

Essential: - Experience in administration or a reception role (12 months) in a healthcare setting.

Desirable: - Experience of working in a GP practice

Qualifications

Essential: - GCSE grade A to C in English and Maths

Desirable: - Qualified to NVQ level 2 in Health and Social Care; - Qualified in Phlebotomy