patient services coordinator

answering telephone call/making calls, helping patients with enquiries, scanning documents, coding, administrative duties. This list is not exhaustive and can change for operational needs

Greeting patients and visitors

both in person and over the telephone.

Booking, cancelling, and

rescheduling appointments via the SystmOne clinical system.

Processing repeat prescription

requests and handling diverse patient enquiries.

Managing incoming and outgoing

post, clinical coding tasks, and scanning documentation.

Assist with ad-hoc

administrative tasks as needed.

Liaising with GPs, nurses, and

external healthcare providers e.g. secondary care and pharmacies.

Maintaining patient

confidentiality and data protection GDPR at all times.

Our vision is clear, to be a trusted provider in healthcare, delivering exceptional, personalised care that is deeply rooted in our commitment to continuous learning, clinical excellence, and community engagement.

Can do attitude

Essential: - must be able to have a dsb check, no criminal record

Desirable: - basic IT skills and can do attitude

Experience

Essential: - preferably system1 but training given for right candidate

Desirable: - primary care experience desirable but not essential

Qualifications

Essential: - desirable maths and english