Patient Services Co-ordinator Team Leader

As a key member of our reception team, you will be responsible for:

Delivering a professional and welcoming reception and administrative service

Greeting patients and visitors at the front desk in a calm and courteous way

Keeping patients informed of any delays

Notifying GPs of patient arrivals

Booking, managing and amending appointments in line with practice policy

Sending appointment reminders as required

Ensuring patient records are accurate and securely filed

Assisting with general administrative tasks as needed

Working effectively as part of a wider multidisciplinary team

The following are the core responsibilities of

the Patient Services Team Leader. There may be, on occasion, a requirement to

carry out other tasks. This will be dependent upon factors such as workload and

Staffing levels

a.

Maintain

and monitor the practice appointment system

b.

Process

personal, telephone and e-requests for appointments

c.

Answer

incoming phone calls, transferring calls or dealing with the callers request

appropriately

d.

Signpost

patients to the correct service

e.

Initiating

contact with and responding to, requests from patients, team members and

external agencies

f.

Code

data on the clinical IT system

g.

Photocopy

documentation as required

h.

Data

entry of new and temporary registrations and relevant patient information as

required

i.

Input

data into patients healthcare records as necessary

j.

Direct

requests for information, i.e., SAR, insurance/solicitors letters and DVLA

forms to the administrative team

k.

Manage

all queries as necessary in an efficient manner

l.

Carry

out system searches as requested

m.

Maintain

a clean, tidy, effective working area at all times

n.

Monitor

and maintain the reception area and notice boards

o.Support all clinical staff with general tasks as

requested

Bersted Green Surgery is a friendly and forward-thinking GP practice based on the outskirts of Bognor Regis. We operate from a modern, purpose-built premises and provide care for around 13,000 patients.

You will be working as part of a close-knit team that includes receptionists, administrators, nurses, paramedics, GPs and management. We value teamwork, respect and high-quality care, and we are committed to supporting our staff with ongoing development.

Qualifications