Patient Services Advisors - North Petherton Surgery nr Bridgwater

This role requires courteous, calm and effective communication skills both over the phone and face to face, plus methodical, accurate administration capabilities.

You will assisting patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.

You will be someone who genuinely cares about delivering an excellent patient experience and who enjoys building positive relationships with patients, colleagues and healthcare professionals and understand the importance of confidentiality, teamwork and professionalism.

If you are approachable, organised and passionate about providing excellent customer service, we would love to hear from you.

Knowledge of the NHS / General Practice would be desirable, but not essential.

Please read the full Job Description (JD) attached carefully before applying.

Symphony Healthcare Services (Symphony) was established

in 2016 as part of the award-winning Symphony Programme Vanguard, developing

new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.

Symphony has developed a model where each practice is

encouraged to operate autonomously, but as a subsidiary of NHS Somerset

Foundation Trust (SFT), and with the backing and economies of scale from a

central support team (particularly for HR, finance, corporate and strategic

management matters).

Providing NHS services is at the heart of what we

do. Our vision is to ensure that primary care is sustainable for patients and

practices in Somerset, and we aim to be a national exemplar for primary care

provision. We work closely with our practice teams to support, develop and

transform patient care and working practices with innovation and technology at our core.

Symphony welcome applications from people of all

backgrounds and underrepresented groups. When undertaking recruitment and

selection for our services, Symphony are committed to equality of opportunity for

all.

Symphony offers a NHS or NEST Pension, a fantastic range

of employee benefits and salary sacrifice schemes (see attached poster), along

with flexible working from day of employment and an agile approach to home /

office-based working (where applicable).

We look forward to hearing from you and receiving your

application.

Knowledge and skills

Desirable: - Knowledge of medical terminology; - Knowledge of the NHS/General Practice

Qualifications

Essential: - English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3) (E)

Experience