Patient Services Administrator-Ophthalmology

This involves booking clinics, answering the phone, providing reception cover for clinics.

Cashing out clinics, liaising with clinicians and other staff to ensure smooth running of the department.

Report potential concerns regarding clinic availability to the line manager, anticipating future needs to ensure demands on the Lister Treatment Centre are met.

Confirm the validity and accuracy of patient demographics and update appropriate systems.

Monitor IT systems for potential duplicate entries or related referrals and take remedial action as necessary.

Use the PAS system, Choose and Book software to receive and manage referrals, support choice offers and book appointments.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Qualifications and Training

Essential: - NVQ level 3 or equivalent

Desirable: - ECDL

Previous Experience

Essential: - Ability to work in a busy office Environment; - Keep accurate and complete records consistent with legislation, policy and procedures

Desirable: - Experience of NHS patient records processes; - Understanding of NHS/ procedures

Skills

Knowledge

Desirable: - Knowledge of NHS PAS systems; - Knowledge of Choice and waiting time targets

Other Requirements

Essential: - Understanding of, and commitment to, equality, diversity and inclusion; - Role model our Trust values every day