Patient Services Administrator
Filey Surgery
Filey, YO14 9AEView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
2 November 2026
12 days leftJob description
We are looking for an enthusiastic and reliable person, to work within our Patient Services Department. The role includes administration of correspond...
The following are the core responsibilities of
the Patient Services Administrator.
- Processing incoming and outgoing correspondence and ensuring patient related documents are attached to the correct patient record.
- Processing requests for information from third parties such as insurers and solicitors
- Coding documents accurately onto healthcare records, identifying key information from patient correspondence.
- Allocation of electronic test results, taking appropriate action and informing patients and taking calls regarding test results.
- Making patient appointments as requested for: On the day urgent appointments following triage, Flu/Covid clinics and follow-up appointments from tasks, letters and results.
- Following procedure and completing required administrative
protocol for any deaths
- Support the clinical staff with general administrative tasks as require.
- Summarising of patient notes for online registrations.
Filey Surgery strives to provide high-quality healthcare to
the people of Filey and its surrounding district. Our doctors, nurses and
broader team are dedicated to offering compassionate and professional care and
a patient centred service. We are a friendly team committed to providing a
positive working environment for all our staff.
We have a list size of around 9000 patients. We are a
training Practice working with training GPs and medical students.
Qualifications
Essential: - Educated to GCSE level or equivalent.; - Qualification or competent in the use of Microsoft Office and Outlook
Desirable: - GCSE Mathematics and English at Grade C or above.
Experience
Essential
- Experience of working with the general public
- Experience of establishing effective office administrative systems
- Excellent communication skills (written and oral)
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Experience and ability to follow policy and procedure
Desirable: - Experience of working in a health care setting; - SystmOne user skills; - Excellent IT skills
Personal Qualities
Essential: - Polite and confident; - Flexible and cooperative; - Motivated; - High levels of integrity and loyalty; - Ability to work under pressure
Desirable: - Forward thinker
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
8 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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