Patient Pathway Administrator

Ensure appropriate follow up appointments are booked and escalate to Team Leader and consultant if patient cannot be booked within required time scales. Respond to telephone queries coming into the department, taking clear messages to pass torelevant staff to ensure requests are actioned promptly. Using Scan IT ensure that electronic health records filing is maintained at an extremely high standard, with timely scanning of paper records on to EPR as required. Ensure accurate filing of paper notes and records is maintained as required. Follow the tracking procedure for the movement of all patient notes (Case Note Tracking). On an as and when required basis, update patient details on EPR to include ensuring patients that require discharge are processed accordingly. Actively use and manage the work lists in Revenue Cycle to manage Patients Missing Follow Up and Deferred patient lists Act as the first point of contact for patients coming into the department. Ensure there is adequate cover on the reception desks If required, admit and discharge patients to the ward. Act upon queries from referrers, patients, and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand andexplain basic medical procedures and terminology. Book interpreters for patients prior to appointments and admissions as and when required. Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes. Adding additional list capacity on EPR as directed by management. Book patients as required.Pathway Tracking To have an excellent working knowledge of the 18 weeks referral to treatment (RTT) rules / Cancer waiting targets / Screening wait times, as required for the job, and use them in conjunction with the OUH Elective Access Policy to proactively manage all patient pathways. Undertake validation of the 18 week RTT PTLs and contribute to the validation of the cancer PTL where appropriate. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach dateorder and that reporting on performance and waiting times is robust. Escalate pathway issues if required to the Patient Pathway Team Leader and Assistant Service Manager. Book in clinical priority and breach date order, whilst monitoring the 18 week / Cancer PTLs or screening list to ensure any late additions are identified and processed appropriately. In doing so, take the necessary steps to avoid target breaches and resolveany issues i.e. 28 day theatre cancellations. Recognise when patients are on cancer care pathways and proactively link with the MDT Coordinator and MDT Tracker to ensure these patients are actively managed through their diagnosis and treatment. Ensure Trust systems are updated with patient pathway status information and that data quality is maintained. Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where needed. Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received. Liaise with clinical coders to ensure patient notes are available so that all patient episodes are coded accurately and promptly. Co-ordinate appointments and procedures at others hospitals and organisations, where the pathway requires input from these. Ensure accurate information is added to EPR / Infoflex and other internal and external IT systems and databases, as required. Liaise with external commissioners if requiredPatient Pathway Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes. Raising clinic capacity issue to management via the Patient Pathway Team Leader and ASM Adding additional list capacity on EPR as directed by management. Book patients as required.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Qualifications

Essential: - GCSE or equivalent in English and Maths, grades A-C

Desirable: - NVQ or Apprenticeship in Customer Care or Business Administration

Experience

Skills