Patient Liaison & Administrative Worker - Homeless Healthcare Service

• Administrative support to the operational lead and homeless healthcare team.
• Direct support to patients to help them to navigate accessing health care, signposting and referral to other agencies as required.
• Working in partnership with other services to improve patient outcomes.
• Supporting the general practice team to improve access for homeless patients.
• Supporting with data collation and patient follow up.
• There will be opportunities to engage directly with our patients both in the practice and in outreach settings, for example, assisting with new patient registration, supporting the outreach team and helping patients to navigate their health needs.
• Safeguarding is everyone's responsibility and is a fundamental aspect of working within our homeless healthcare service.

• assisting with new patient registrations and supporting patients to access the service.
• handling requests for information from patients and external organisations with support from service leads.
• working with hospitals and outpatient care providers to enable our patients to access healthcare.
• managing post received for patients using the practice as their care of address.
• supporting with data collation and patient follow up.
• participating in multidisciplinary team meetings.
• responding to enquiries from patients and external organisations, providing support and signposting to other agencies where appropriate.
• supporting the outreach team to engage patients to attend appointments at the practice and elsewhere.
• ability and willingness to support our nurse led outreach by driving our clinical van is beneficial but not essential.
• due to the nature of our service an understanding of safeguarding responsibilities is essential, training will be provided to the successful candidate.
• contributing to ongoing development of the homeless healthcare service working alongside statutory, third sector and voluntary services.

Essential

• Experience of working with excluded populations and/or within a healthcare environment.
• Understanding of and interest in addressing health inequalities, multiple disadvantage and barriers to accessing healthcare.
• Proficiency with Microsoft and other IT software.
• Understanding of principles of patient confidentiality, data protection and professional boundaries.
• Strong written and verbal communication skills.
• Ability to prioritise tasks and seek guidance where necessary.
• Commitment to safeguarding children and adults with care and support needs.

Desirable

• Understanding of basic medical terminology and healthcare systems.
• Experience working with people experiencing homelessness.
• Driving licence and willingness to drive our clinical van to support nurse led outreach.