Patient Flow Co-ordinator

The Patient Flow Coordinator (PFC) supports timely, safe, and effective discharge of patients from the acute hospital into community health and social care services. The role involves gathering and coordinating information from a range of sources to support patient-centred discharge planning, ensuring patients are transferred to the most appropriate care setting as efficiently as possible.

The PFC contributes to maintaining patient flow across the Portsmouth and South East Hampshire system while acting as an advocate for patient safety, dignity and individual needs.

Support and maintain momentum in discharge planning in collaboration with the Integrated Discharge Service (IDS), ward multidisciplinary teams (MDT) and community partners

Act as a key link between the Transfer of Care Hub (ToCH) and acute/community wards

Gather, collate and interpret patient information from multiple systems and MDT sources to support discharge assessments

Facilitate effective communication between patients, families, hospital staff and community services regarding discharge plans

Provide knowledge and guidance on discharge processes and pathways

Identify, escalate, and assist in resolving discharge delays, risks, capacity issues and complex cases appropriately

Support arrangements to ensure all elements of discharge requirements are in place prior to patient transfer

Assist with responding to internal and external discharge-related enquiries

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Qualifications

Desirable: - Care Certificate; - Foundation Degree in Health and Social Care or equivalent experience