Patient Coordinator / Sales Support Administrator

Patient Coordinator / Sales Support Administrator We have great opportunity to join our team at Healthium Clinics, for a confident, organised and customer-focused professional who enjoys providing a premium patient experience while supporting bookings, enquiries, CRM administration and commercially focused follow-up activity. If you’ve also worked in the following roles, we’d also like to hear from you: Patient Coordinator, Patient Administrator, Sales Support Administrator, Sales Administrator, Customer Service Administrator, Clinic Administrator, Healthcare Administrator, Front of House Administrator, Customer Service Advisor, Client Services Advisor

SALARY: £32,000 per annum + Benefits LOCATION: Henley-on-Thames, Oxfordshire JOB TYPE: Full-Time, Permanent

JOB OVERVIEW This is an excellent opportunity for a Patient Coordinator / Sales Support Administrator who can combine warm, professional customer service with strong organisation, accurate administration and a confident approach to enquiry handling. As the Patient Coordinator / Sales Support Administrator, you will manage the patient journey from first enquiry through to consultation booking, treatment coordination, follow-up and ongoing engagement. You will respond to telephone, email, website and social media enquiries, providing clear information and helping suitable enquiries progress towards booked consultations or treatments. The Patient Coordinator / Sales Support Administrator will also maintain CRM records, coordinate appointments, support front-of-house administration and help improve response times, booking processes and the overall patient experience.

ABOUT US Healthium Clinics is a private medical clinic specialising in the latest anti-aging and medical treatments designed to improve your health and wellbeing. Based in the elegant Badgemore Park, our luxurious treatment rooms have ample private parking and a discrete entrance, with appointments to suit your busy schedule. Our experienced and qualified medically led team work closely with you to achieve great results.

DUTIES Your duties as the Patient Coordinator / Sales Support Administrator include:

Patient Enquiry Management: Act as a warm, professional and knowledgeable first point of contact for prospective and existing patients across telephone, email, website and social channelsPatient Journey Coordination: Guide patients from initial enquiry and consultation booking through to treatment coordination, follow-up and ongoing engagementAppointment Scheduling: Coordinate appointments, clinician availability and clinic rotas to support an efficient patient experienceService Information: Provide clear, timely information on services, treatment pathways, pricing and next steps, escalating clinical questions to the appropriate clinicianRelationship Building: Build strong patient relationships that encourage trust, repeat visits, referrals and long-term loyaltyEnquiry Follow-Up: Follow up leads promptly and consistently using telephone, email and other agreed channels to maximise conversionSales Support: Support lead nurturing, previous-enquiry follow-up, patient reactivation, treatment reminders and relevant promotional activityCRM Administration: Maintain accurate CRM records, next actions and follow-up dates so that viable enquiries are not lostPerformance Tracking: Track lead sources, conversion rates, bookings and sales performance, sharing useful feedback on lead quality and campaign effectivenessFront-of-House Support: Support the smooth day-to-day running of the clinic, including front-of-house administration and coordination with cliniciansConfidential Records: Handle information professionally and confidentially, maintaining accurate records and following relevant policies, procedures and data-protection requirementsProcess Improvement: Look for practical ways to improve the patient journey, response times, booking processes and overall commercial performance

CANDIDATE REQUIREMENTS

Previous experience in patient coordination, sales support, customer service, account management or a similar commercially focused roleExperience in a clinic, healthcare, aesthetics, wellness or premium service environment would be advantageousConfident communicator who is comfortable speaking to prospective customers and asking for the booking or saleAble to build rapport quickly, understand customer needs and convert enquiries into actionHighly organised, responsive and able to manage multiple patient journeys, follow-ups and priorities at the same timeCommercially minded, target aware and motivated by delivering excellent service alongside revenue growthStrong written and verbal communication skills, with a polished and professional mannerConfident using CRM systems and Microsoft Office applications including Outlook, Word and ExcelDiscreet and trustworthy when handling confidential patient and business informationSelf-motivated, resilient and comfortable working in a fast-paced, growing businessComfortable committing to a full-time, office-based role in Henley-on-Thames with some Saturday working required

BENEFITS Joining Healthium Clinics means becoming part of an award-winning, forward-thinking healthcare organisation that is continuing to grow, innovate and expand its services. We are committed to investing in our people through structured onboarding, practical training and ongoing professional development, giving employees the opportunity to strengthen their expertise, take ownership of their work and progress within the organisation.

BUPA full cover High TierGym and Golf21 days holiday rising by 1 day each year to a maximum of 25 days, plus bank holidaysBirthday leaveWeekly snacks and fruit

NO AGENCIES PLEASE

HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.

JOB REF: AWDO-P15104 This job is being advertised by AWD online on behalf of Healthium Clinics AWD-IN-SPJ