Patient Coordinator
Penrose Health
London, SE17 3DWView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
23 October 2026
3 days leftJob description
We're looking for a Patient Coordinator to be the first face patients see when they walk through our doors. This is a hands-on, front-of-house role - ...
- Stand at the front of the practice to greet patients and visitors in person as they arrive - this is an active, on-your-feet role
- Move between the entrance, waiting area and observation space to check patients in for their appointments face-to-face
- Take and record patient vitals and observations ahead of their consultation
- Prepare patients for their appointment, ensuring the clinician has accurate, up-to-date information
- Support safe and smooth patient flow through the practice
- Use empathy and de-escalation skills to support patients who are anxious, unwell or upset
- Keep the observation and waiting areas clean, safe and welcoming
- Escalate urgent in-person concerns to the clinical team when needed
The Patient Coordinator is a front-of-house role focused on supporting patients face to face when they attend our practices.
Alongside delivering a positive patient experience, the role supports clinical care by helping manage patient flow, maintaining accurate records, and collecting patient observations where required.
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.
We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access.
We work closely with NHS partners to deliver a full range of services from routine checks to complex, long-term care backed by robust systems and a culture of continuous improvement.
We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.
Learn more at penrosehealth.co.uk.
Qualifications
Essential: - Experience in a customer-facing or patient-facing role
Desirable: - Experience working in a GP practice or healthcare setting; - Relevant customer service or healthcare-related training
Knowledge
Essential
- Understanding of patient confidentiality, data protection, and professional boundaries
- Awareness of the challenges patients may face when attending healthcare services
Desirable: - Knowledge of primary care environments and patient pathways; - Familiarity with infection prevention and control principles
Behaviours
Essential
- Empathetic, patient-focused, and emotionally aware
- Professional and respectful, even under pressure
- Resilient and able to manage challenging interactions calmly
- Reliable and well organised Works collaboratively as part of a team
Desirable: - Confident acting as a positive role model for patient experience; - Proactive in suggesting improvements to patient flow or environment
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
10 September 2026
Last checked
11 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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