Patient Contact Assessor

• Conduct proactive telephone screening to assess lung cancer risk, following national protocols.
• Book appointments for eligible patients at local mobile scanning clinics.
• Provide compassionate and professional communication, addressing patient concerns and offering support.
• Assist patients with booking appointments for Low Dose CT scans at local mobile clinics, managing appointments with attention to detail and strong organisational skills.
• Monitor and manage patients who Did Not Attend (DNA) their Lung Health Check appointments.
• Implement rebooking processes and identify barriers to patient attendance.
• Collaborate with Lung Cancer Screening Specialist Nurses, ensuring patients are well-prepared for their appointments, and escalating high-risk cases during consultations.

Essential

• Experience in a customer-facing role, demonstrating strong communication and interpersonal skills.
• Proven experience in a fast-paced administrative or assessment environment, managing multiple tasks efficiently.
• Experience working within multi-professional teams, collaborating effectively across different disciplines.
• Ability to communicate clearly and empathetically with patients on a regular basis, ensuring a positive patient experience.
• Proficiency in data management systems, including Excel spreadsheets, Patient Administration Systems (PAS), or other clinical systems.
• Experience in effectively managing patient workloads, prioritising tasks to ensure smooth service delivery.
• Commitment to ongoing professional development, demonstrating a proactive approach to learning and skill enhancement.

Desirable

• Experience supporting individuals in distress, demonstrating empathy and effective communication.
• Previous experience working within a screening programme, understanding its processes and objectives.
• Awareness of current challenges and developments within the NHS, including policies and service improvements.
• Experience working in an NHS or care setting, applying knowledge of healthcare environments and patient care.

Essential

• Strong written and verbal communication skills, delivering clear and professional information.
• Able to perform effectively under pressure in fast-paced environments while meeting targets and deadlines.
• Effective team player with experience working collaboratively within multidisciplinary teams.
• Self-motivated, enthusiastic and committed to improving health outcomes.
• Excellent interpersonal skills, building positive relationships with patients and colleagues.
• High level of accuracy and attention to detail in administrative and clinical processes.
• Adaptable and flexible, responding positively to change and evolving service demands.
• Proficient in Microsoft Office applications and healthcare information systems.
• Strong understanding of patient-centred care and the importance of individual patient needs.
• Able to manage sensitive and emotionally challenging situations with professionalism and empathy.
• Confident in engaging, informing and motivating patients to support participation and informed decision-making.
• Able to work independently, including lone working, and as part of a wider team.
• Full UK driving licence with access to a vehicle for work-related travel.

Essential

• Must be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below)
• Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience