Patient Co-ordinator

Please see the attached Job Description and person specification for full details of the role.

Answering the

telephone in a professional manner aiming to answer calls in a timely manner. Assist patients with their queries and

signpost them to the most appropriate appointment or service.

Completing triage

questionnaires with patients who are unable to use the online platform (Anima)

whether calls are urgent or routine and booking patients face to face and via

telephone adhering to book on the day slots.

Taking accurate

and relevant telephone messages ensuring these are passed to the correct team

member.

Daily use of

SystmOne clinical system

Daily use of

Anima online platform

Deal with all

enquiries at the front desk and explain practice polices, giving patients the

appropriate paperwork where necessary and taking payment when required.

appropriately with visit requests and emergency calls

Receive, assist

and direct patients in accessing the appropriate service or healthcare

professional in a courteous, efficient and effective way.

Carry out

reception duties in line with the Reception Handbook and also following

direction from the Patient Services Lead

Provide general

assistance to the Practice team and project a positive and friendly image to

patients and other visitors, either in person or via the telephone.

To have a

thorough knowledge of all practice procedure

Registration of patients including temporary patients

Process patient

online access requests as appropriate

Open incoming

mail and forward to the appropriate person/team

Ensure internal

mail and samples are sent with the delivery

Record and pass

on messages to clinicians via tasks

Ensure correct

GPs are approached for messages and are not interrupted unnecessarily during

consultations

Process repeat

prescription requests in accordance to practice guidelines, using reference to

the prescription clerk handbook.

Promote and

provide patients with the help and services the Practice can offer which will

enable a better patient experience

manage own time, workload and resources

Liaise with other

parties, such as the pharmacy or other healthcare workers , in a courteous

manner as required for patient care purposes

Ensuring that the

reception office and consulting rooms are kept tidy and well stocked with day

to day requirements

Ensuring that all

public areas are kept tidy and safe at all times.

Fulfil the

practice premises requirements on your appointed days. This includes opening

up, locking up, ensuring the building is secure and operating the burglar alarm

Liaise with the

management team to identify shortfalls in service provision to improve services

to patients or improve the efficiency of the practice

Attend meetings

and undertake further training as required. Such meetings and training may be

outside the normal working hours of the post holder

Any other duties

appropriate to the post as delegated by the Patient Services Lead, Practice Manager

or GP Partners

To work in

accordance with written protocol

Working as a

flexible member of the team to ensure the smooth running of the practice. This will

include working Saturday mornings on a rotational basis to cover enhanced

access clinics and also may include overtime to cover absent colleagues or

taking on other duties as appropriate.

Price's Mill Surgery is located in the heart of the beautiful

market town of Nailsworth, we are a friendly, progressive practice where

effective teamwork enables us to deliver an excellent range of services to our patients.

Qualifications

Essential: - General Education to GCSE level or equivalent

Desirable: - Customer Service NVQ

Experience

Essential: - Office/Reception Experience; - Experience of a non-clinical multi-tasking role

Desirable: - Working with TPP SystmOne; - Experience of working in a GP Practice in a non-clinical role

Skills and Knowledge