Patient Co-ordinator

Ensure

an effective and efficient reception service is provided to patients and other

visitors to the Practice.

Deal

with all general enquiries, explain procedures and make new and follow-up

appointments.

In

line with practice procedures, ensure that patients with no prior appointment

but who need an urgent consultation are seen in a logical and non-disruptive

manner.

Explain

Practice arrangements and formal NHS requirements to new patients and those

seeking temporary/emergency cover and ensure procedures and paperwork are

completed.

On a daily basis work on Anima triage to ensure prompt responses to patient requests.

Receive

and make telephone calls as required. Use

of the care navigation toolkit to advise. Divert calls and take messages,

ensuring accuracy of detail and prompt delivery to the most appropriate person.

Refer

repeat prescription requests on to the prescription clerks.

Advise

patients of relevant charges for private (non-General Medical Services)

services, accept payment, and issue receipts/invoices for same when necessary.

Enter

patient information on to the computer as required.

Maintain

a thorough knowledge of all Practice procedures.

Be

able to cover all reception positions.

Maintain a working knowledge of unfamiliar tasks.

Ensure

an effective and efficient reception service is provided to patients and other

visitors to the Practice.

Deal

with all general enquiries, explain procedures and make new and follow-up

appointments.

In

line with practice procedures, ensure that patients with no prior appointment

but who need an urgent consultation are seen in a logical and non-disruptive

manner.

Explain

Practice arrangements and formal NHS requirements to new patients and those

seeking temporary/emergency cover and ensure procedures and paperwork are

completed.

Receive

and make telephone calls as required. Use

of the care navigation toolkit to advise. Divert calls and take messages,

ensuring accuracy of detail and prompt delivery to the most appropriate person.

Refer

repeat prescription requests on to the prescription clerks.

Advise

patients of relevant charges for private (non-General Medical Services)

services, accept payment, and issue receipts/invoices for same when necessary.

Enter

patient information on to the computer as required.

Maintain

a thorough knowledge of all Practice procedures.

Be

able to cover all reception positions.

Maintain a working knowledge of unfamiliar tasks.

We are part of the Wantage PCN in the health centre, working alongside Church Street Practice. The Health Centre has had an extension built very recently offering extra capacity.

Our patient list size is approximately 16,000.

We offer free parking at the Health Centre, regular staff lunches and social events.

We have a large clinical team consisting of 9 doctors, both partners and salaried GP's, a nursing team, pharmacy team, physio team and an admin and secretarial teams.

Experience

Qualifications