Patient Co-ordinator

Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

The Patient Co-ordinator will develop good working relationships with:

To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.

Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.

Making of appointments by telephone and at the reception desk, using a computerised system.

Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.

Checking and completing tasks as appropriate.

Creating of new patient records.

Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.

Maintaining accurate records.

Due

to the high volume of applications we receive, we regret that we are only able

to contact candidates who are shortlisted for the next stage of the selection

process.

We

would like to thank all applicants for their interest in joining our team and

for the time and effort invested in the recruitment process.

As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.

Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west

Experience

Essential: - Experience in reception / customer service focused roles .

Desirable: - Experience of reception / admin duties within Primary Care.; - Use of patient records systems (EMIS).

Qualifications

Essential: - GCSE in English and Maths at Grade C or above, or equivalent experience.; - Evidence of continued learning/personal development in relevant field

Desirable: - NVQ3 in Administration or equivalent or working towards.