Patient Co-Ordinator

The Patient Co-Ordinator is responsible for undertaking a wide

range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to,

greeting and directing patients, effective use of the appointment system,

booking appointments, processing of personal information and assisting patients

as required. Additional duties will

include-

Maintain and monitor practice appointment system.

Process personal, telephone and e-requests for

appointments.

Answer incoming phone calls, dealing with the

callers request appropriately.

Signpost patients to the correct service.

Initiating contact with and responding to,

requests from patients, team members and external agencies.

Data entry of new and temporary registrations

and relevant patient information as requested.

Input data as necessary onto patients

healthcare records.

Direct requests for information to relevant team

members i.e. SAR, DVLA forms, insurance/solicitors letters.

Manage all queries as necessary in an efficient

manner.

Carry out system searches as requested.

Support all clinical staff with general tasks as

required.

Photocopy documentation as required.

Maintain a clean, tidy and effective working

area.

Monitor and maintain the reception area and

notice boards.

The Chapeltown Family Surgery has been serving the people of Chapeltown and Harehills for the last 40 years. We are closely engaged with the local community. We are a small team and work together to achieve a friendly and efficient practice.

Experience

Essential: - Essential criteria; - Experience of working in an admin/secretary role.

Desirable: - Desirable criteria; - Experience of working for the NHS.