Patient Care Lead
Woodcote Medical
Purley, CR8 3EE · COULSDON, CR5 3BBView on map(opens Google Maps in a new tab)
Salary
£27,375 to £29,330
Contract
Permanent
Hours
Not specified
Closing date
4 October 2026
4 days leftJob description
We are looking for an organised, proactive and compassionate Patient Care Lead to join our multidisciplinary primary care team.
This is a varied and important role, supporting the smooth coordination of patient care while helping the practice deliver proactive, structured and person-centred care. The postholder will work closely with GPs, nurses, healthcare professionals, administrators and wider members of surgery team.
The role combines rota coordination, proactive care, MDT administration and support, and the ongoing review of personalised care plans (UCPs).
- Coordinate and maintain clinical and care team rotas, ensuring appropriate cover and effective use of available resources
- Liaise with clinicians and members of the wider team regarding rota requirements, changes and planned absences
- Setting up appointment templates in the clinical system and mapping appointment types for accurate GPAD (General Practice Appointments Data) reporting
- Identify potential gaps or pressures and escalate these appropriately
- Support the practice in maintaining safe and effective staffing arrangements.
- Support the identification of patients who may benefit from proactive care and planned interventions
- Help coordinate proactive reviews and ensure appropriate follow-up actions are completed
- Help ensure care is coordinated across the practice and with relevant external services
- Maintain accurate records and contribute to monitoring outcomes and outstanding actions.
- Provide administrative and coordination support for regular MDT meetings
- Prepare meeting lists, agendas and relevant patient information
- Ensure actions and agreed interventions are clearly documented and followed up
- Liaise with MDT members before and after meetings to ensure information is available and actions are progressed
- Help maintain effective communication between clinical and administrative teams.
- Support the creation and implementation of UCPs (Universal Care Plans) for appropriate patients
- Work with clinicians, patients, carers and relevant professionals to ensure plans reflect individual needs, preferences and agreed approaches to care
- Coordinate regular reviews of UCPs and ensure they remain current and clinically appropriate
- Identify plans requiring review or updating and proactively follow these up with the appropriate clinician
- Ensure relevant information is accurately recorded and shared with appropriate services in line with practice procedures and information governance requirements.
- Provide high-quality administrative support across patient care pathways
- Maintain accurate and timely records using the practice's clinical and administrative systems
- Contribute to service improvement and the development of efficient processes
- Work collaboratively with the wider practice team to improve patient experience and continuity of care
- Maintain confidentiality and comply with practice policies, GDPR and information governance requirements at all times.
- Highly organised, proactive and able to manage competing priorities
- Confident coordinating people, rotas and processes
- An excellent communicator who can work effectively with clinical, administrative and external teams
- Comfortable working independently while knowing when to seek advice or escalate concerns
- Detail-focused, with a strong commitment to accurate record keeping and follow-up
- Compassionate and patient-focused, with an understanding of the needs of people with complex or long-term conditions
- Confident using IT systems and able to learn new clinical and administrative systems quickly
- Able to handle sensitive and confidential information appropriately.
- Experienced in primary care.
Woodcote Medical is a well-established suburban practice with approx. 18,000 patients across two locations in Purley and Coulsdon. Our multidisciplinary team includes GPs, Clinical Pharmacists, ANPs, a Paramedic, Nurses, HCAs, First Contact Physios, and a large administrative and patient services team.
- A varied and rewarding role within a supportive team
- The opportunity to make a direct contribution to proactive and coordinated patient care
- A role with scope to develop and improve systems and processes within the practice
- Supportive working relationships with clinical and non-clinical colleagues.
Experience
Essential: - Excellent communication skills; - Confidence using IT systems; - Experience of working in a GP surgery
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 September 2026
Last checked
28 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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