Patient Care Coordinator

and prepare reception for surgeries

Arrange clinical appointments for patients

Process patient requests for medical support, admin or general care appointments via Systm Connect (online form), phone or reception front desk.

Receive

and direct patients arriving for appointments

Filing

and pulling medical records

surgery computer and telephone system

Process patient registrations

Action patient referrals

Liaise with hospital departments and other care providers regarding patients

Document coding

Actioning practice emails

Safeguarding adminstration

Medical reports and private letter request processing

Attend Patient Services Team meetings as appropriate and assist with the development and improvement of reception and administrative processes

Open and prepare reception for surgeries

Arrange clinical appointments for patients

Process patient requests for medical support, admin or general care appointments via Systm Connect (online form), phone or reception front desk.

Receive and direct patients arriving for appointments

Filing and pulling medical records

Operate surgery computer and telephone system

Process patient registrations

Action patient referrals

Liaise with hospital departments and other care providers regarding patients

Document coding

Actioning practice emails

Safeguarding adminstration

Medical reports and private letter request processing

Attend Patient Services Team meetings as appropriate and assist with the development and improvement of reception and administrative processes

Ridgeway View Family Practice is a ~15,000 patient, busy General Practice surgery based across two sites in Wroughton and Chiseldon.

We are part of Brunel Healthcare Group (Brunel PCN 1) working together with other practices across Swindon to achieve best practice outcomes and economy of scale working. Examples of this are the former STEAM vaccination centre and our current joint Saturday Extended Access clinic.

We have a strong team of nurses, ACPs, Paramedic, Clinical Pharmacists, Social Prescriber and Patient Care Coordinators.

We are fully embracing digital technologies and we buy in to services which cover our Extended Access requirement and offer our patients more accessibility. There is no working outside of core hours expected.

Brunel PCN 1 is one of the first "Approved Learning Organisations" in the area and as such as embrace learning and development within our practice and we enjoy hosting GP Registrars as well as Medical and Nursing students.

We prioritise work / life balance and work hard to maintain a calm, happy and supportive workplace.

Experience

Desirable: - Experience of working in primary care or a GP practice; - System One Experience

Interpersonal skills