Patient Care Advisor (PCA)

• Welcoming and assisting patients in a professional and courteous manner
• Managing telephone calls, appointment bookings, and patient enquiries
• Processing prescriptions, referrals, and administrative documentation
• Maintaining accurate and confidential patient records in line with practice policies
• Supporting clinicians and the wider practice team with administrative tasks
• Ensuring compliance with NHS regulations, data protection, and confidentiality standards
• Assisting with general office duties to support the effective operation of the practice

• Welcoming and assisting patients in a professional and courteous manner
• Managing telephone calls, appointment bookings, and patient enquiries
• Processing prescriptions, referrals, and administrative documentation
• Maintaining accurate and confidential patient records in line with practice policies
• Supporting clinicians and the wider practice team with administrative tasks
• Ensuring compliance with NHS regulations, data protection, and confidentiality standards
• Assisting with general office duties to support the effective operation of the practice

• Openness
• Fairness
• Respect
• Accountability
• Improvement

Essential

• Qualifications
• GCSEs (or equivalent) including English and Maths
• NVQ Level 2/3 in Business Administration or Customer Service (desirable)
• Evidence of commitment to ongoing personal and professional development

Desirable

• Requirements
• The successful candidate will have experience in a customer-facing or administrative role, ideally within a healthcare or GP practice environment. They will be organised, approachable, and able to work effectively in a busy setting while maintaining a professional and compassionate manner.
• The successful candidate will demonstrate:
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• The ability to work independently and as part of a team
• Good IT and administrative skills
• A caring and patient-focused approach
• The ability to remain calm and resilient under pressure
• Understanding of confidentiality and data protection requirements
• Experience using clinical systems such as EMIS