Patient Care Advisor

As the primary point of contact for the Trust, you will engage with patients and staff in an informed manner, ensuring that patients receive accessible information.

Engage via phone and email with Trust staff, including secretaries, ward clerks, receptionists, and clinicians.

Communicate with other departments, as well as external teams such as GP and other hospitals. Attend meetings, either in-person or virtually, with other Trust staff, including managers and clinicians, as needed based on team or service requirements. Work collaboratively with department members to support patient care. Manage workload according to the rota while prioritising tasks effectively. Implement changes to clinic schedules, including cancellations or adjustments, as directed by clinicians, and inform patients empathetically. Uphold the Trust's values to provide the best possible service and care to patients. Support timely patient scheduling in line with local and national standards. This post is a variable role which may consist of a significant amount of telephone calls internally and externally to the Trust and administrative duties.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Qualifications

Essential: - o5 GCSEs grade 4-9 (A*-C) or equivalent including Maths and English; - oLevel 3 qualification or equivalent workplace experience

Desirable: - oECDL or equivalent IT Skills

Experience

Essential: - oExtensive administration and / or customer service experience

Desirable: - oContact Centre/NHS Experience