Patient Care Advisor
North Cumbria Integrated Care NHS Foundation Trust
Carlisle, CA3 0HA
Salary
£25,760 to £27,476
Contract
Fixed-Term
Hours
Not specified
Closing date
7 September 2026
7 days left
Job description
Patient Care Advisor Band 3 - 22.5 hours per week - Fixed Term Maternity Cover. Are you organised, focused and passionate about making a difference to...
- Communicating with patients on multiple pathways
- Ensure patients are appointed timely and effectively
- Ensuring all recorded activity is accurate in regard to constitutional targets
- To call and agree appointments with patients whilst maintaining confidentiality and being, at all times, sensitive to the nature of appointments.
- Accommodate patients preference regarding the date and time of appointments to the best of your ability.
- To deal with all patient enquiries in an effective manner
- To ensure that all enquiries with an action are dealt with in a timely manner
- The ensure patients records are kept up to date with accurate information
- To check that referrals coming in to the Trust are not duplicated
- To cleanse waiting lists to avoid wasted capacity
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Application form
Essential
- 5 GCSE's grade A-C or equivalent
- Previous experience in the managing of NHS administrative booking processes
- Customer Service qualification
- NVQ level 3 Business and Admin
Desirable
- Patient Administration System Training Out Patient Booking and understanding of Audit trail.
- Agree to work towards Customer service level 3 or agreement to work towards
Experience & Knowledge
Essential
- Administration and / or customer service experience gained within a healthcare environment in order to hold a good understanding of the role of the contact centre and general clinical and administrative processes in the NHS.
- Good IT and keyboard skills acquired through experience, including Outlook and Excel, local databases, software, Internet
Desirable
- ECDL or equivalent experience
- Patient Administration Systems
- NHS.Net mail accounts
Skills & Aptitudes
Essential
- Excellent communication skills, both written and verbal
- Ability to organise own workload and and work under pressure to meet NHS target deadlines
- Good personal judgment skills in order to recognise situations faced each day (such as what to do when a patient cannot be booked an appointment within trust waiting time targets), and be confident to send report to Service Managers
- A desire to develop both the services of the Contact Centre and yourself by undertaking further training courses
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 August 2026
Last checked
26 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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