Patient Appliances Office Manager

Manage waiting list/appointing patients and adjusting clinic times as necessary, with minimal direction, following department protocol

Receive telephone and personal enquires on behalf of consultants, other staff, other hospitals, management, suppliers and patients. Exercise independent judgement and initiative based on acquired knowledge when problems arise.

To develop close working relationships with managers/ multidisciplinary teams, to co-ordinate staff to ensure the effective ordering and control of all stock and non-stock items required by the directorate

To check for any discrepancies or anomalies on goods received and to either resolve these matters with accounts payable department or refer them to the Unit Manager/Directorate Manager for further action

Perform risk assessment for the unit and make recommendations to the Unit Manager/ Directorate manager

Deal with patient complaints positively and sympathetically ensuring that they are referred to the appropriate hospital department without delay. In addition, where clinical staff are required to respond to complaints, ensure that the necessary information is pulled together without delay in order to facilitate an early reply

Collect data for use in audit and performance monitoring and present to management team

Keep an accurate record of staff annual Leave, duty rotas, sickness and absence.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

Other

Essential: - Ability to establish and maintain professional relationships internally and externally

Skills

Knowledge

Essential: - Knowledge and experience of medical terminology; - Knowledge of Excel and creating and storing information on databases

Desirable: - Knowledge of hospital IT systems; - An understanding of resource management

Experience

Essential: - Demonstrable recent experience in NHS Administration

Desirable: - Experience of working in a supervisory position; - Experience of working in a Customer/Patient focused environment

Qualifications

Essential: - RSA 3 or equivalent 60-70wpm or relevant NVQ 3 or equivalent

Desirable: - GCSE Maths or equivalent