Patient Advisor/Administrator

To meet and greet patients,

members of the public and visitors to the practice in a friendly manner.

Offer general assistance to the

practice team and project a professional, positive and friendly image to

patients, and visitors, either in person or via the telephone.

Facilitate effective

communication between patients, members the primary health care team, secondary

care and other associated healthcare agencies.

Liaise with district nurses, and

other professionals within the community teams, on behalf of patients.

Ensure that excellent customer

care is being delivered at all times. Deal with complex and sensitive issues.

Receive specimens for laboratory

analysis from patients and advise patients of their test results on request

Any other tasks allocated by

managers.

Patient Registrations.

Reception duties.

Administration duties.

Prescriptions - Receive requests

for repeat prescriptions from patients, pharmacy and care home staff, and give

to Admin team for processing.

reception area, notice-boards and leaflet dispensers tidy and free from

obstructions and clutter.

Contributing to the development

and improvement of services to patients.

To assist your colleagues in

learning new procedures and offering support across the team when required.

To act as a mentor and-or buddy

for new team members and apprentices within the team. Assisting the Reception

Manager with induction and training.

To meet and greet patients, members of the public and visitors

to the practice in a friendly and courteous manner

Offer general assistance to the practice team and project a

professional, positive and friendly image to patients and other visitors,

either in person or via the telephone.

Facilitate effective communication between patients, members the

primary health care team, secondary care and other associated healthcare

agencies.

Liaise with district nurses, midwives and other professionals

within the community teams, on behalf of patients.

Ensure an effective and efficient reception service is provided

to patients and any other visitors to the Practice.

Ensure that excellent customer care is being delivered at all

times.

Play an active role in the co-ordination, and review of patient

surveys.

Offer solutions and actively listen to patients to resolve

issues.

Deal with complex and sensitive issues.

Receive specimens for laboratory analysis from patients and

advise patients of their test results on request.

Arrange patient transport as directed.

To have a thorough knowledge of all Practice procedures. To

maintain a thorough knowledge of all Practice procedures and work in accordance

of written protocols.

To provide an administrative service to the Practice on patient

matters and this may include general office duties such as claims, stock

maintenance and ordering. This will involve use of a computer, data entry and

ensuring deadlines are met.

To issue letters, as required, to patients and other relevant

parties.

To work in accordance of written protocols, being aware of and

accurately completely required forms.

To attend, contribute and support to practice meetings, as

required.

Pulling/filing notes for surgeries and update as necessary.

Filing post as necessary.

Photocopying as requested.

Receiving patients and consulting with members of Practice team,

as necessary.

Be able to cover all reception/administration positions as

necessary.

Process requests for appointments, visits and telephone

consultations.

Receive, assist and direct patients in accessing the appropriate

service or healthcare professional in a courteous, efficient and effective way,

including sign posting patients to the most appropriate appointments using

in-house triage guidance.

Deal with all general enquiries, explain procedures and make new

and follow-up appointments.

Using your own judgment and communication skills ensure that

patients with no prior appointment but who need urgent consultation are seen in

a logical and non-disruptive manner.

Book appointments ensuring sufficient information is recorded to

ensure retrieval and accurate notes and use of the medical record.

Monitor flow of patients into consulting and treatment rooms.

Maintain and monitor the practice appointments system, adding

appointments and amending slots as directed.

Collate patient data as directed.

Advise patients of relevant charges for private non General

Medical Services, accept payment and issue receipts for same.

Receive requests for repeat prescriptions from patients,

pharmacy and care home staff. Distribute signed prescriptions on request.

Dealing with prescription enquiries that other members of staff

are unable to answer from patients and local pharmacists.

Identifying and suggesting ways of how to improve the repeat

prescription process.

Pathology; Follow up patients with abnormal test results, as

instructed by the GP.

Recording the issuing of repeat prescriptions for Controlled

Drugs in accordance with the practice policy.

Explain Practice arrangements and formal requirements to new

patients and those seeking temporary cover and ensure procedures are completed.

Ensure that all registrations including New, immediately

necessary and temporary residents are registered onto the computer system

promptly and accurately.

Retrieve and re-file records as required, ensuring strict

alphabetical order is adhered to

Replenish GP supplies and equipment in their consultation room

according to shift rota.

Keeping the reception area well stocked with stationery,

notice-boards and leaflet dispensers tidy and free from obstructions and

clutter.

Transfer telephones to and from the out of hours service as

necessary.

To maintain a thorough knowledge of all Practice procedures and

work in accordance of written protocols.

Ensure building security- have a thorough knowledge of doors/

windows/ alarm.

Any other tasks allocated by managers.

Undertake a variety of EMIS tasks to assist in the smooth

running of the practice, contacting patients as requested by managers and

clinical staff when required. Responding to system wide alerts.

Contributing to the development and improvement of services to

patients.

To assist your colleagues in learning new procedures and

offering support across the team when required.

To act as a mentor and/or buddy for new team members and

apprentices within the team. Assisting the Reception Manager with induction and

training.

In the course of seeking treatment, patients entrust us with, or

allow us to gather, sensitive information in relation to their health and other

matters. They do so in confidence and have the right to expect that staff will

respect their privacy and act appropriately.

The Rame Group Practice is an innovative, forward thinking, friendly,

welcoming and supportive practice, based in a modern, purpose-built health

centre in Torpoint with a branch surgery on the Rame

Peninsula.

Our organisation is led by a team of 7 dedicated GP Partners,

a Business Partner and supported by a multidisciplinary

team that includes Salaried GPs, Advanced Nurse and Emergency Care

Practitioners, Practice Nurses, Healthcare Assistants, and a General Practice

Assistant. We are also supported by a pharmacy team comprising

Clinical Pharmacists and Pharmacy Technicians and Physio

team all serving 12,000 patients.

The clinical team is underpinned by a highly

skilled and efficient administrative team that ensures the seamless operation

of the practice. Together, our multidisciplinary team is committed to providing

outstanding care and continually improving health outcomes for the communities

we serve.

We have a thriving and growing dermatology service as well

as a busy award-winning clinical trials team which is also expanding.

We are a training practice and have GP registrars working with us, as well as a

number of medical students on a rotational basis.

Rame has a proven track record of high QOF achievement and was rated GOOD at the last CQC inspection.

Our practice culture values team members wellbeing and we

seek to promote work life balance in these challenging times for general

practice.

Qualifications

Desirable: - Experience of using clinical patient records software Experience of working in Primary Care

Qualifications

Desirable: - Experience of using clinical patient records software Experience of working in Primary Care