Patient Advisor (Ventnor Medical Practice)

To be responsible for

undertaking a wide range of Patient Advisor duties and the provision of general

support to the multidisciplinary team.

Duties can include, but are not limited to, greeting and directing

patients, effective use of the appointment system, booking appointments, the processing

of information and assisting patients as required.

To act as the central point

of contact for patients, the distribution of information, messages and

enquiries for the clinical team, liaising with multi-disciplinary team members

and external agencies such as secondary care and community service

providers.

The following are the core responsibilities of

the Patient Advisor. There may be, on

occasion, a requirement to carry out other tasks. This will be dependent upon

Factors such as workload and staffing levels

a.

Maintain

and monitor the practice appointment system.

b.

Process

personal, telephone and e-requests for appointments.

c.

Answer

incoming phone calls, transferring calls or dealing with the callers request

appropriately.

d.

Signpost

patients to the correct service.

e.

Initiating

contact with and responding to, requests from patients, team members and

external agencies.

f.

Photocopy

documentation as required.

g.

Input

data into patients healthcare records as necessary.

h.

Direct

requests for information, i.e., SAR, insurance/solicitors letters and DVLA

forms to the administrative team.

i.

Manage

all queries as necessary in an efficient and polite manner.

j.

Carry

out system searches as requested.

k. Maintain a clean, tidy, effective working area at all times.

l.

Monitor

and maintain the reception area and notice boards.

m.

Support

all clinical staff with general tasks as requested.

At Ventnor Medical Practice we aim to provide

holistic patient care within a safe, effective, caring, responsive and friendly

environment.To help us achieve this we have well trained,

highly skilled clinical and non-clinical teams who enjoy a good work life

balance to ensure resilience of our team. Our GP Partners and Management team ensure

this is maintained in accordance with local and national policies and is

achieved in a responsible financial way.

Qualifications

Essential: - Educated to GCSE level or equivalent

Desirable: - GCSE Mathematics and English (C or above); - AMSPAR Receptionist Qualification; - NVQ Level 2 in Health and Social Care

Experience

Essential: - Experience of working with the general public

Desirable: - Experience of working in a health care setting; - Experience of administrative duties

Skills

Desirable: - SystmOne

Personal Qualities