Patient Advisor - Rock Healthcare

• Act as the main point of contact for the practice, welcoming patients, medical students, pharmaceutical reps, and external visitors from the CQC and ICB
• Handle a high volume of face-to-face and telephone enquiries from patients and other healthcare professionals, helping them navigate services efficiently
• Manage the clinic diaries by booking patients in with GPs and other healthcare staff quickly and accurately to minimise waiting times
• Generate and process repeat and routine prescription requests accurately and efficiently in line with practice guidelines
• Update and maintain electronic patient records, handling clinical coding and document processing using Docman
• Stay on top of daily workflow tasks, patient messages, and incoming correspondence in the generic practice email inbox
• Support the team by preparing meeting agendas, distributing paperwork, and taking accurate minutes during staff meetings
• Monitor stock levels and handle ordering to ensure the reception area and front desk have all necessary supplies
• Take responsibility for the reception environment, keeping patient noticeboards and information leaflets organised, accessible, and up to date

Essential

• Must have excellent telephone and communication skills.
• Be an excellent problem solver and de-escalate complaints.
• Be a team player and also be able to work using own initiative.

Essential

• Experience of working in an office environment
• Minimum 1 years experience of working in a GP Practice

Desirable

• Minute taking experience

Essential

• Educated to GCSE standard or equivalent [Mathematics & English]

Essential

• Experience of working with the public in a fast paced environment.
• Microsoft Word and Excel literate.
• Experience in handling a high volume of calls and dealing with a variety of enquiries.

Desirable

• Familiarity with Emis and Docman
• Previous history of working in a healthcare setting.

Essential

• Must be able to work as part of a team and contribution to Practice meetings.
• The successful candidate will be required to present on occasions and take minutes / prepare agendas.