Patient Advisor
Optical Express
EdinburghView on map(opens Google Maps in a new tab)
Salary
£27,000
Contract
Not specified
Hours
Not specified
Closing date
23 November 2026
35 days leftJob description
Hours – 40 hours (must be flexible to work weekends)
Salary – £27,000 per annum, bonus & benefits, full training will be given
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. For close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.
We are seeking an Patient Advisor for our Edinburgh Haymarket clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
Our Patient Advisors are the patients primary point of contact through all stages of the process from introduction to post operative follow up, they combine exceptional patient care and service delivery standards in line with high-end luxury purchases.
- Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
- Previous experience of a patient facing role
- Excellent communication and interpersonal skills
- High attention to detail and organisational skills
- Proficient with use of digital and diagnostic technology
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 33 days annual leave*
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Discounts on other group company products and procedures
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Workplace Pension scheme
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
Reed
First seen
12 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
private
This listing was structured from Reed. Vacancy details and the application process remain the responsibility of the original source.
Explore related