Patient Advisor

As a Patient Advisor, you will play an important role in

helping patients access healthcare services and ensuring they receive a

positive experience when contacting the practice. Working as part of a

supportive team, you will communicate with patients through a variety of

channels, provide guidance and support, and help ensure that requests are

managed efficiently and effectively.

This is a busy and varied position that requires excellent

communication skills, a compassionate approach, and the ability to work

confidently in a fast-paced environment. You will be expected to use your

judgement, problem-solving skills and local service knowledge to help patients

access the most appropriate care and support.

The successful applicant will work closely with clinical and

administrative colleagues, contribute to the smooth running of the practice,

and support our commitment to delivering high-quality, patient-centred care.

This role offers the opportunity to develop new skills, work with a wide range

of people, and make a meaningful difference to the health and wellbeing of our

community every day.

Job Title: Patient Advisor

Main Purpose of the Post: To provide a point of contact for patients and

act as a focal point of communication between patients, doctors, nurses and other members of the team. To assist doctors in their efforts to offer an effective and efficient service to their patients.

Responsible to: Practice Manager/ Admin Manager

Much of your work follows protocols and procedures, however this post asks to show considerable initiative to be able to develop, organise and prioritise workload

You will operate as a member of a Team

You may be asked to participate in the setting of strategic aims of the practice and work along side other members of the team to achieve set goals

You are encouraged to develop and maintain up to date training (Teamnet)

At all times you must work within your area of competence

To attend Joint and Administrative meetings each week.

Ensure efficiency of appointment system and monitor correct flow of patients into clinical rooms.

Complete and submit Accurx online consultation forms on behalf of patients who are unable to access or complete them independently, ensuring information is recorded accurately and in line with practice protocols.

Support patients with digital access where appropriate, helping them navigate online services whilst maintaining confidentiality and patient autonomy.

Ensure that Accurx submissions completed on behalf of patients contain sufficient information to support effective clinical triage and decision-making.

Explain practice arrangements and formal requirements to new patients and those seeking temporary treatment, ensure forms are completed.

Advise relevant charges for private services, accept payments, document and issue receipts for same

Respond to all queries and requests for assistance from patients and other visitors

Ensure that requests for repeat prescriptions are dealt with in accordance with the Practice protocol and processed appropriately

Enter patients change of address details on to the computer and keep records up to date.

Enter relevant documentation onto the computer when appropriate

Deal with samples appropriately that are handed over reception by patients

Any other job which occurs and is relevant to the smooth running of the practice

Manage the practice NHS email account

Dealing with daily task including liaising with other NHS organizations/hospital/PCN and Allied professionals.

Chaperone clinicians if covered by DBS.

Monitor effectiveness of the system and report any problems

Ensure familiarity with all appointment systems

Book appointments and reviews ensuring sufficient information is recorded

Booking cross organisation appointments (PCAS MSK MH Paramedic)

Advise patients of any delays in surgeries due to emergencies etc.

Ensure correspondence, reports, results etc are filed in the correct record

Note summarising of medical record on completion of appropriate training

Opening of daily post and deal with appropriately

Scan and manage hospital letters received in the post and electronically file from Docman system

Receive and make calls are required, diverting calls and taking messages which should be documented as appropriate

At Lockside Medical Centre, we are proud of our

dedicated and experienced team, which consists of 6 GP Partners, 1 Salaried,

2 Advanced Nurse Practitioners, 2 General Practice Nurses, 3 Healthcare

Assistants, Patient Advisors and a wider supportive administration team.

We are committed to providing high-quality, patient-centred

care to our diverse practice population of over 8,300 patients, and we

are proud to have achieved an Outstanding CQC rating, reflecting the

hard work, professionalism and commitment of our entire team.

As a training practice, we are passionate about

supporting learning and development, encouraging our staff to grow their skills

and reach their full potential. We believe that every member of the team has an

important contribution to make and strive to create an environment where

colleagues feel valued, supported and empowered.

We are committed to promoting equality, diversity and

inclusion for both our patients and staff, and we foster a culture of respect,

collaboration and kindness.

One of the things we are most proud of is our team

stability. Many of our staff have worked with us for a number of years, which

we believe reflects the supportive culture, strong teamwork and positive

working environment we have built together. If you are looking for a role

within a friendly practice where you can develop, make a difference and feel

part of a team, we'd love to hear from you.

Qualifications

Essential: - A demonstrable commitment to professional development; - Emis trained

Desirable: - Intermediate level Microsoft Office

Experience

Desirable: - Experience of telephone switchboard operation.; - Experience of computerised clinical system.