Patient Advisor

Greeting and Welcoming Patients, Providing a friendly, professional first point of contact for all patients, visitors, and staff.

Handling Patient Queries, answering calls, emails and in person queries in a timely and professional manner.

Patients Registration and Data Entry, Register and update existing patients records and ensure all details are correctly recorded. Ensure patient confidentiality and comply with data protection regulations ( e.g GDPR)

Supporting all teams within the practice regarding patients needs.

Being able to respond to urgent medical situations , whilst remaining calm and professional

Maintaining a calm and professional demeanour , handling patient complaints or difficult situations calmly and professionally , seeking assistance from senior team if needed

To support All non clinical teams within the practice with support that they may need, making this a multi skilled role

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Qualifications

Experience