Patient Administrator

Responsible for clearing the admin team task list throughout the week, which will include:

Contacting patients to arrange their healthcare reviews, blood tests, etc. either by phone, Anima (eConsultation/SMS system), email or letter.

Dealing with patients in a caring, respectful and polite manner.

Ensuring patients are kept up to date with the progress of any routine issue they may have raised, e.g. an update on their care pathway, prescription query, etc.

Arranging home blood pressure monitoring.

Ensuring patient information is passed onto the correct staff member in a timely manner and recorded clearly on the patient record.

Liaising with clinical colleagues and managerial staff to ensure the most efficient use of the appointment system.

The Patient

Administrator is primarily responsible for clearing the admin task list in SystmOne Workflow and booking patients in for their reviews and/or tests in an organised and

efficient manner. This post involves a lot of patient contact and so

the postholder will be friendly, polite, caring and professional.

Primary

Clearing the

admin teams task list in SystmOne workflow.

Contacting

patients to organise healthcare reviews and tests, in a kind and courteous

manner.

Putting

patients at ease and providing clear, concise information.

Making clear

and concise notes of patient interactions and ensuring these are documented

accurately in the SystmOne clinical software tool.

Dealing

appropriately with instructions and queries from clinicians and outside

agencies.

Maintaining

strict confidentiality in relation to all issues concerned within requirements

of the Data Protection Act 1984, Information Governance and Caldicott

Principles.

Remaining up

to date with all statutory and mandatory training.

Additional

(as appropriate)

Dealing with

patient requests received via the online consult system.

Responding

to email requests received, as appropriate.

Supporting

the pharmacy team with patient prescription requests.

Hillfoot is a friendly, welcoming surgery with a high standard of clinical care. We believe

in providing a stable and supportive working environment, and offering training

and development opportunities to our staff.

We have 4 Partners, 3 Salaried GPs, 1 ACP, 2 Practice Nurses

and 1 HCA. We also have a large administrative and care navigation team

who is overseen by the Practice Manager. We are part of West Leeds PCN and

together we provide many additional services such as dietetics, pharmacy

support and physiotherapy.

We are also a training practice and have GP Trainees and

regular medical students from the University of Leeds.

Qualifications

Experience