Patient Administration Team Leader
Homerton Healthcare NHS Foundation Trust
London, N1 5RAView on map(opens Google Maps in a new tab)
Salary
£38,488 to £46,852
Contract
Permanent
Hours
Not specified
Closing date
2 November 2026
13 days leftJob description
The main aspects of the role will be to ensure the smooth running of operations; Ensuring service delivery standards are met. The Team Leader will lea...
- Highly visible within the contact centre Team and lead by example-Ensure the achievement of KPIs and performance standards in contact centre service resulting in improvements in the patient experience -Engender a culture where learning from patient experience is accepted and promoted-Lead on specific service delivery standards producing regular reports and management information e.g. slot utilisation, document management, training, vetting referrals.- Be responsible for ensuring customer care standards are maintained at all times-Use training sessions to enable staff to develop their skills-Monitor and produce performance reports of service delivery standards -Plan staff hours and tasks to meet service demand -Responsible for monitoring and managing sickness, absence and annual leave of staff. -Work with the management team to ensure the service meets key performanceindicators-Chair team meetings & take minutes as required-Regular 121s and Team Briefs in place
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Education/Qualifications
Essential: - Educated to degree level or equivalent
Skills
Essential
- Able to lead and manage a team
- Able to produce reports
- Able to work as part of a management team
- Computer literate with good keyboard skills
- Good written communication skills
- Able to organise own workload and support others to do so in order to ensure the efficient running of the service
Desirable: - Willingness to continue personal development and training
Experience
Essential
- Use of own initiative
- Data collection and data entry
- Managing a team (including recruitment, performance management and ongoing development)
- Previous experience of working and communicating with the general public
Desirable: - Experience of using hospital administration electronic patient record systems; - Microsoft Word; Excel - Call centre experience - Training staff
Knowledge
Essential: - Knowledge/understanding of patient confidentiality; - Knowledge/understanding for the need for accurate data
Desirable: - Awareness of National Health Service guidelines and agenda
Other Requirements
Essential
- Understanding and demonstration of the Trust Values
- Calm and able to work under pressure, and in stressful situations
- Commitment and adherence to equality, diversity and inclusion
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 October 2026
Last checked
20 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Similar roles
Explore related