Patient Access Support Manager
Beacon Medical Group
IVYBRIDGE, PL21 0AJView on map(opens Google Maps in a new tab)
Salary
£15.26
Contract
Permanent
Hours
Not specified
Closing date
23 October 2026
2 days leftJob description
Are you an experienced people manager with a passion for delivering excellent patient services? We are looking for a Patient Access Support Manager to...
The Patient Access Support Manager will work Monday - Friday supporting the delivery of high-quality patient access services, helping to ensure
patients receive a responsive and efficient experience when accessing care.
Working closely with operational leaders, the postholder will oversee the
effective coordination of frontline services, ensuring resources are deployed
to meet patient demand and organisational priorities.
The role includes leading and supporting
patient-facing teams, promoting consistent standards, developing staff
capability and contributing to workforce planning and service resilience. The
postholder will also support the implementation of operational improvements
that enhance access, efficiency and patient outcomes.
monitor performance, analyse service data and identify opportunities to improve
operational effectiveness. They will contribute to the delivery of
organisational objectives, support change initiatives and work collaboratively
with colleagues to address challenges and ensure services remain
patient-focused and sustainable.
Beacon Medical Group is a large, forward-thinking partnership practice serving approximately 43,000 patients across six sites in Devon.
We are an active contributor to shaping local healthcare services and are at the forefront of developing innovative skill mixes to meet the challenges facing modern Primary Care. Our focus is on continuously improving services and delivering high-quality patient care, while supporting the wider health system to develop sustainable, integrated services that meet the current and future health and wellbeing needs of our communities.
Working with Beacon Medical Group means becoming part of a collaborative, supportive team that values innovation, professional development, and excellence in patient care.
We offer a welcoming and supportive working environment with a range of opportunities for learning, development and wellbeing including:
A comprehensive induction programme.
Protected learning time for ongoing development.
CPD opportunities to support career progression.
Regular reviews and appraisals.
Access to the NHS Pension Scheme, providing valuable benefits during your career and into retirement.
Enhanced family-friendly pay schemes.
Generous annual leave entitlement.
Access to NHS discounts through national and local schemes.
Staff wellbeing services supporting physical, mental and emotional health.
Other
Essential: - Ability to travel independently between practice sites and attend meetings across the organisation as required
Experience
Essential
- 1. Understanding of General Practice operations and patient access services.
- 2. Knowledge of Care Navigation principles and patient signposting
- 3. Understanding of appointment systems, capacity management and workforce planning
- 4. Knowledge of patient confidentiality, GDPR and information governance
- 5. Understanding of performance measures and service standard
- 6. Knowledge of complaints handling processes
- 7. Understanding of safeguarding responsibilities
- 8. Experience of leading a team
- 9. Experience of managing administrative, reception or patient access teams
- 10. Experience of HR related personnel including recruitment, induction, training, performance reviews and supervision.
- 11. Experience of delivering an excellent customer service
- 12. Experience of managing staff rotas ensuring staffing levels are safe to provide adequate cover for the continuation of services
Desirable
- 1. Experience of working within a General Practice
- 2. Knowledge of Total Triage and Sift Navigation models
- 3. Knowledge of digital patient access systems and online consultation platforms
- 4. Understanding of Quality Improvement methodologies
- 5. Experience of implementing change across sites
- 6. Able to recognise staff training needs and deliver training tailored to individual learner and group learning
- 7. Ability to manage staff individual performance through the appraisal and one to one process
- 8. Experience of working to and achieving operational targets and KPIs
Group Values
Essential: - The candidate must demonstrate an understanding of our values.
Qualifications
Essential: - Educated to standard A-C grade or equivalent in Maths and English; - Educated to A-Level standard, or equivalent experience.
Desirable: - Evidence of continuing professional development.; - NVQ Level 4, management qualification; - NHS Care Navigation training
Skills
Essential
- 1. Strong leadership and team management skills.
- 2. Ability to motivate, coach and develop staff.
- 3. Robust organisational skills
- 4. Excellent organisational and workload management skills
- 5. Ability to manage multiple competing priorities
- 6. Problem-solving and decision-making skills.
- 7. Excellent verbal and written communication skill
- 8. Excellent IT skills particularly in Microsoft word
- 9. Good numeracy skills
- 10. Able to build supportive and productive working relationships across a team.
- 11. Self-motivated, reliable and dedicated.
- 12. Ability to hold difficult conversations
- 13. Flexible working attitude.
- 14. Patient-focused and committed to excellent customer service
- 15. Commitment to continuous improvement
Desirable
- 1. Ability to chair staff meetings
- 2. Leadership skills across sites
- 3. Able to build supportive working relationships across the group, supporting team work between interdepending teams
- 4. Can do attitude and forward thinker demonstrating a range on innovation or improvements to practice
- 5. Ability to analyse data and prepare reports
- 6. Experience leading meetings and presenting performance information.
- 6. Experience delivering group training sessions
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
9 October 2026
Last checked
13 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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