Pathway Co-Ordinator Team Lead

In this role, the Lead Pathway Coordinator will

oversee the full administrative flow of patient care, ensuring clinic

preparation is completed accurately and on time, and results and investigations

are acted upon promptly for clinical decisions to be made and patient care

progressed.

They will lead the Pathway Coordinator team day-to-day,

providing guidance, allocating workload, and supporting complex cases. The post

holder will work closely with clinicians, other outpatient departments and

service management to resolve issues quickly and maintain safe, efficient

clinics. They will also contribute to service improvements, process

development, and team training.

We are looking for someone highly organised,

confident in decision making and able to manage competing priorities in a fast paced

environment. Strong communication skills, attention to detail, and the ability

to support and motivate others are essential. The ideal candidate will be

proactive, calm under pressure, and comfortable navigating clinical information

and administrative systems. A positive attitude, problem solving mindset, and

commitment to excellent patient care are key to success in this role.

Full training will be given on the patient

record system and how to complete the role.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Appointment to this role is subject to a satisfactory Standard DBS

check. Any information disclosed will be considered fairly and only where

relevant to the requirements of the role.

screen and shortlist suitable candidates as applications are received. We

reserve the right to close this vacancy early and without notice if we

fill the position; we encourage early applications to avoid disappointment.

The Lead Pathway Coordinator manages, supports, and

develops the Pathway Coordinator team, ensuring the smooth running of all

administrative elements of the patient journey from referral to discharge. The

post holder oversees both day-to-day operations and longer-term service

improvement, ensuring the team delivers a high-quality, efficient, and

patient-focused service.

The role incorporates all core responsibilities of

the Pathway Coordinator position while providing leadership, decision making,

and escalation support for complex pathways, clinical queries, and operational

challenges. The post holder must demonstrate strong people-management skills,

initiative, and sound judgement while maintaining the highest levels of

confidentiality and professionalism.

Provide daily leadership

and oversight for the Pathway Coordinator team, ensuring equitable allocation

of workload and adherence to service priorities.

Act as the primary

escalation point for complex patient cases or operational issues, supporting

staff to resolve pathway challenges.

including attendance monitoring, managing leave requests, appraisals, probation

reviews, performance management, mentoring and supporting wellbeing.

Lead team meetings,

ensuring clear communication of priorities, updates, and changes in process.

Support recruitment,

induction, and mentoring of new staff members.

Ensure the team works to

achieve KPIs and SLAs set by the Outpatients Management Team, DHC Board, or

commissioning bodies.

Conduct incident reviews

and investigations as required, ensuring learning is shared and improvements

implemented.

Promote continuous

improvement and contribute to the development, review, and implementation of

new processes, and streamlining of existing processes.

Anticipate operational

pressures (clinic volume, staffing gaps, seasonal surges) and plan accordingly.

Foster a positive,

supportive, and solution focused team culture.

Encourage staff

development through coaching, feedback, and recognition of good practice.

Promote a can-do attitude and model resilience

and professionalism.

Prepare clinical documentation

for clinicians to ensure clinicians have all relevant information, including

imaging, diagnostic results, clinical notes, and previous correspondence

available.

Review new patient appointments,

extracting relevant information from the referral and ensuring medical history

and prior investigations are accurately documented.

Review followup

appointment information, confirming that recommended investigations have been

completed and results are available.

Process postclinic

documentation promptly, taking appropriate actions.

Review internal and

external diagnostic results, updating records and taking required actions such

as communicating the results to the referring parties, scheduling followup

appointments or removing patients from waiting lists.

Identify urgent or

clinically significant findings and escalate to clinicians immediately,

following agreed processes.

Chase outstanding

results, reports, or documentation with GPs, hospitals, and thirdparty

providers, monitoring and updating wait lists.

Track patient progress

through the entire pathway, identifying delays, resolving issues, and ensuring

all steps are completed.

Support the coordination

and processing of imaging requests

Maintain strong working

relationships with clinicians, internal departments, and external providers.

Work autonomously while

contributing positively to team workflow and overall service quality.

Manage shared email

inboxes and electronic task lists, ensuring timely and accurate processing.

Maintain accurate

electronic patient records and audit trails, including uploading results,

updating wait lists, documenting communication, and recording follow-up

actions.

Undertake any other

reasonable duties as commensurate with the nature of this role.

post holder is expected to manage their own workload and team responsibilities

with autonomy, maintaining confidentiality at all times. Decisions should

support efficient service delivery, with escalation to management or clinicians

when appropriate.

The

post holder must maintain strict confidentiality in accordance with the Data

Protection Act 1998, Caldicott principles, and organisational policy.

This is an excellent opportunity to be a part of our organisation as we

are going through a period of growth and looking to recruit a new Lead Pathways

Coordinator. You will be managing a

highly capable and well-respected team of 10 and will be based at Dorking

Hospital.

Dorking Healthcare (DHC) is an organisation that provides a wide range of

quality healthcare services in Surrey and Sussex. We are registered with the

CQC (Care Quality Commission) receiving a Good status in our most recent

inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to

continually improve local services for patients by offering first-class care

and shorter waiting times.

A can-do attitude is a vital asset at DHC, and we are looking for

like-minded individuals to work with us who share the same approach and work

ethic.

The benefits we offer

Include

pension scheme

bank holidays, increasing with length of service

development and career progression

on-site parking (subject to availability)

choice and conduct annual staff satisfaction surveys

DHC actively encourage and promotes

diversity, ensures all voices are heard and included and is committed to equal

opportunities for all.

Qualifications

Essential: - Good standard of education; - (Numerate and good standard of English)

Desirable: - Any higher or further education qualifications

Knowledge and Skills

Attributes

Essential: - Can do attitude to daily tasks, adversity and new ways of working.; - Proactive, organised, and supportive leadership style.

Experience

Desirable: - Incident investigation.