Partial Booking Clerk
Aneurin Bevan University Health Board
Newport, NP20 4SZ
Salary
£26,813 to £27,890
Contract
Permanent
Hours
Not specified
Closing date
7 September 2026
5 days left
Job description
An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR N...
- Provide a service to all acute service clinics within the Health Board
- Manage clinics and waiting lists effectively ensuring full clinic optimisation achieved
- Invite patients through the Partial Booking system to arrange an appointment
- Make, amend and cancel appointments
- Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection
- Updating waiting list entries
- Maintain professional communication with service users and all disciplines of staff
Candidates are advised to ensure they refer to the attached Person Specification and use the 'Supporting Information' section of the application form to detail how they meet the various requirements.
It is necessary to learn Welsh Language Skills when appointed to the post. Welsh and/or English speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.
Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.
We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.
Qualifications and Knowledge
Essential
- Good Standard of Education - NVQ Level 3 - Business Admin
- Computer Literate
- Evidence of continuous professional development
- Customer Service experience
- Knowledge of administrative procedures and systems
Desirable
- Knowledge of the Welsh Patient Administration System (WPAS)
- Knowledge of Clinical Work Station (CWS)
- Knowledge of Welsh Government (WG) Guidelines
Skills and Attributes
Essential
- Excellent Telephone Manner
- Excellent Communication Skills
- Flexible to the needs of the service
- Empathy, tact and diplomacy when dealing with difficult situations
- Remain professional at all times
- It is necessary to learn Welsh Language Skills when appointed to the post. Welsh and/or English speakers are equally welcome to apply.
Experience
Essential
- Customer Service experience
- Experience of dealing with the Public
- Previous clerical experiences and administration processes
- Ability to work and problem solve under pressure whilst achieving targets
Other
Essential
- Knowledge of how to plan and prioritise
- Ability to work effectively with Clinicians and Directorate Managers
- Ability to manage difficult situations
- Ability to develop good and effective employee relations
- Ability to maintain concentration with frequent interruptions from both staff and users of the service
Desirable
- Understanding of Health Board policies and procedures including HR
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
2 September 2026
Last checked
2 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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