Part time reception

Reception work involving dealing with patients face to face on the telephone making appointments helping patients with any requests. General minor admin duties (opening post and dating, filing)

The successful applicant will be highly efficient and organised with excellent

computer and communication skills, both oral and written. You will require good

interpersonal skills and flexibility to tackle the different scenarios which may arise.

Keyboard/computer skills essential. Applicants must have a flexible approach to

working be prepared to work additional hours as and when required, to help

cover periods of staff shortage.

Previous NHS experience is not essential, but will be an advantage. Only short listed

applicants will be notified.

The following are the core responsibilities of the receptionist. There may be on

occasion, a requirement to carry out other tasks; this will be dependent upon factors

such as workload and staffing levels: Opening up/locking-up of Practice premises and maintaining security in

accordance with Practice protocols Maintaining and monitoring the Practice appointments system Processing face to face and telephone requests for appointments, visits along with telephone consultations ensuring calls are dealt with in the appropriate

manner Effective care navigation of patient enquiries appropriately sign

post patients to the most appropriate clinician or service identifying which

patients need a GP appointment, nurse appointment or which can be dealt

with administratively . Actioning emails from doctors and nurses or other members of the team and

tasks on the clinical system Taking messages and passing on information to the relevant person in a

timely manner monitoring the flow of patients through the waiting room. Dealing with prescription requests and queries in accordance with Practice

guidelines. Computer data entry/data allocation and collation; processing and recording

information in accordance with Practice procedures. Initiating contact with and responding to requests from patients, other team

members and associated healthcare agencies and providers. Using accuRx texting system to send links and messages to patients as per

practice protocols. Proactively using prompts to engage patients in conversation to book health

needs such as smear test due, baby immunisations. Maintain reception area and waiting area free from obstructions and clutter.

General practice with a responsibility of 5000 patients, with a small team of staff.

We aim to provide the best service and care that we can to ensure patients are well cared for and happy with our service.

Experience

Qualifications