Part Time Call Handler

You will be responsible for responding to high volumes of inbound calls professionally, quickly and effectively following policies and procedures, providing a fast, accurate and effective patient telephone service, effectively answer all types of calls from patients, hospitals, emergency services, pharmacys, booking appointments via our booking system and providing an efficient and courteous telephone service and dealing efficiently with all enquiries.

An

opportunity has become available to work in our Teldoc Call Centre team based in our

Integrated Care Navigation Centre in Telford.

You

will be responsible for greeting Teldoc patients on the telephone, care navigation, booking

appointments and answering queries in a professional and caring manner.

As

the successful candidate, you will have a strong customer service/administrative

background, have excellent attention to detail, strong IT skills, work well

within a team, independently and under pressure. You must be able to

communicate effectively, have empathy and patience to deal with a high volume

of queries from patients and NHS professionals.

We have a patient list size of over 49,000 patients across multiple

sites.

Availability to work Monday and Friday is a must- fully flexi rota staff.

Previous applicants need not apply.

As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate effectively, have empathy and patience receiving inbound and making outbound calls.

We have a patient list size of over 50,000 patients across multiple sites.

Experience