PA to Clinical Lead & Service Manager
West London NHS Trust
London, UB2 4SD
Salary
£36,943 to £44,900
Contract
Permanent
Hours
Not specified
Closing date
17 September 2026
14 days left
Job description
Senior PA and Business Support Officer - Band 5 37.5 hrs per week Adult Mental Health (Hounslow Borough) Based in Armstrong Way, Southall Are you an e...
The post combines traditional senior PA responsibilities with enhanced business, digital and analytical support.
You will coordinate : Complex diaries and meetings, support governance processes, track actions and assist with the preparation and presentation of operational, Performance and workforce information.
A significant aspect of the role also involves working confidently with data, including using Microsoft Excel and PowerBI to analyse, interpret and present information to support service oversight and decision-making.
Shortlisted candidates will be invited to complete an assessment stage prior to interview. These assessments will reflect tasks relevant to the role and are designed to evaluate skills the successful candidate will be expected to demonstrate in post. Only candidates who are successful at the assessment stage will progress to interview.
For further details please contact Geraldine Brennan, Head of Administration - Local Services on 07908 790 256 or by email on geraldine.brennan6@nhs.net
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Qualifications & Training
Essential
- Diploma in administration, business or management, or equivalent relevant experience in a senior administrative or PA role.
Desirable
- Degree in Administration or Business Management
- Project Management experience
- Training or qualifications in data analysis, Excel or PowerBI.
Experience
Essential
- Significant experience in a senior administrative or PA role supporting senior managers or leadership teams.
- Experience of diary management, meeting coordination, minute taking and action tracking.
- Experience of preparing reports, presentations and formal correspondence.
- Experience of working in a complex, fast-paced organisational environment
- Demonstrated ability to sustain initiative and direction under difficult circumstances.
- Experience of working within complex teams and across complex systems, including exercising own judgement to manage complex situations and resolve problems
- Ability to work collaboratively and in partnership with other senior managers and professions.
- Experience in supporting Data Quality tasks
Desirable
- Experience working within NHS or health and social care settings
- Experience supporting clinical or multidisciplinary leadership teams.
- Experience of producing analytical reports or dashboards to support decision-making.
- Project Management.
Knowledge
Essential
- Knowledge of a range of administration systems
- Proficient knowledge of Microsoft Office applications including Word, Outlook and PowerPoint, with intermediate/advanced knowledge of Microsoft Excel
- Knowledge of electronic patient record systems (RIO)
- Understanding of confidentiality, information governance and data protection principles.
Desirable
- Knowledge of NHS systems and processes
- Understanding/experience of Clinical Governance
- Relevant short courses in business administration
- Strong working knowledge of PowerBI.
- Awareness of mental health service environments and challenges.
Skills & Abilities
Essential
- Excellent written and verbal communication skills, with the ability to communicate professionally at senior level.
- Ability to learn and apply new skills quickly, including new systems, digital tools, reporting requirements and ways of working, in response to changing service priorities and organisational needs.
- Strong organisational skills with the ability to prioritise and manage competing demands.
- High level of accuracy and attention to detail.
- Ability to analyse complex information and present it in a clear and accessible format.
- Ability to use initiative, solve problems and work autonomously within agreed parameters.
- Ability to maintain discretion and confidentiality at all times.
Desirable
- Experience of teaching IT skills.
- Experience of presenting and participating in delivery of conferences / training days.
- Experience of improving or streamlining administrative or reporting processes.
Values & Behaviours
Essential
- Ability to work under pressure and meet deadlines.
- Flexible, proactive and professional approach to work.
- Commitment to teamwork, accountability and continuous improvement.
- Demonstrates Trust values in all aspects of work
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 September 2026
Last checked
3 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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