Outpatients Contact Centre Technology Manager
Mid and South Essex NHS Foundation Trust
Basildon, SS14 1DL
Salary
£57,528
Contract
Permanent
Hours
Not specified
Closing date
6 September 2026
6 days left
Job description
As the Contact Centre Technology Manager you will be responsible for the end-to-end design, performance, resilience, governance and continuous improve...
- Acts as the principal link between operational services, Digital teams, Information Governance, IT Services and external technology suppliers, ensuring technology solutions support safe, efficient and patient-centred access to services.
- Responsible for translating highly complex operational requirements into effective technical solutions, leading technology-enabled service improvements, driving adoption of digital technologies and ensuring systems remain robust, secure and fit for purpose.
- Operates as the Trust's subject matter expert for Outpatient contact centre technology and provides specialist advice on the development and optimisation of patient access systems.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Qualifications
Essential
- Educated to Master's level degree in Digital health / informatics or equivalent specialist knowledge gained through experience
- Continuing professional development relevant to digital management / operational service improvement
Knowledge / Experience
Essential
- Experience of managing a complex contact centre
- Experience configuring / optimising IVR, chatbot, telephony platforms
- Experience of service ownership, incident management and structured change delivery
Desirable
- Experience of managing large scale contact centres
- NHS experience
- Experience producing technical documentation
Personal and People Development
Essential
- Ability to work autonomously as a subject matter expert, prioritise demand and maintain accuracy under pressure
Communication Skills
Essential
- Ability to communicate highly complex information to a wide ranges of audiences
- Strong stakeholder management skills
Desirable
- Experience of chairing or leading workings groups or supplier review meetings
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 August 2026
Last checked
25 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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