Outpatients Bookings Officer - General Medicine
Frimley Health NHS Foundation Trust
Slough, SL2 4HL
Salary
£27,106 to £28,850
Contract
Permanent
Hours
Not specified
Closing date
8 September 2026
5 days left
Job description
Outpatient Bookings OfficerLocation: Wexham Park Hospital We are seeking a dedicated and well-organised individual to join the Medicine Directorate as...
- Arranging appointments over the telephone with patients
- Booking patient appointments from waiting lists
- Rescheduling and cancelling appointments at short notice, when required
- Rescheduling of appointments due to annual leave/other commitments
- Liaising with clinical admin
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Qualifications
Essential
- GCSE english & Maths or equivalent
- ECDL or equivalent
Desirable
- NVQ level 2 administration or equivalent practical knowledge
Experience
Essential
- Experience of working in a hospital or busy office environment
- Proven ability in navigating complex patient needs with professionalism and empathy
- Some customer care experience
Desirable
- NHS experience
- Call centre experience
Skills & Knowledge
Essential
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Excellent IT/microsoft office skills
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
- Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
- Ability to prioritise workload
Desirable
- Good knowledge of NHS targets
- Knowledge of clinical and surgical procedures
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
2 September 2026
Last checked
3 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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