Outpatient Receptionist
Walsall Healthcare NHS Trust
Walsall, WS2 9PSView on map(opens Google Maps in a new tab)
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
2 November 2026
12 days leftJob description
Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? Are you interested...
- Using the information in patient electronic system daily to complete the electronic outcome form ensuring that the outcome of the clinic attendance is recorded accurately and immediately in CareFlow
- Support in deliverance of Outpatient Clinic Trolleys to Outpatient Clinics
- To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately
- To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
- Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
- Maintain patient confidentiality at all times.
- Carry out any other duties, within the grade, as requested by the Reception Team Leader
- Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required)
- To ensure that patients demographic details are always kept up to date on the Patient Administration System (Careflow) system
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Qualifications
Essential: - Good standard level of education (2 GSCE's or equivalent).; - NVQ 2 or higher in Customer Services/Administration
Desirable: - MS Word Qualification
Skills & Experience
Essential: - Relevant customer service role experience; - Excellent communication skills; - NHS experience
Customer Service
Essential: - Previous experience in a patient facing environment; - Previous experience in a customer service environment; - Previous experience on a reception desk
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 October 2026
Last checked
20 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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