Outpatient Receptionist

Receiving patients to relevant outpatient clinics and provide administrative support to the clinic staff.

Cancelling clinics and creating ad hoc clinics as requested by the Operational Teams.

Ensure that laid down procedure is followed in compliance with Caldicott recommendations; Health Records Management and Patient Administration Policy and procedural guidance.

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Qualifications/training and professional development

Essential: - Good standard of numeracy and literacy and the ability to write legibly

Desirable: - Educated to GCSE Level or equivalent

Experience

Essential: - Recent administrative, customer services, or reception experience; - Evidence of ability to operate effectively as part of a team or on own initiative

Desirable: - Proven good organisational skills

Skills, abilities and knowledge

Desirable: - Knowledge of Patient Administration Systems or alternative booking systems

Aptitude

Essential: - Motivated and enthusiastic with a positive attitude.

Desirable: - Able to work flexibly to meet the needs of the service.