Outpatient Receptionist
James Paget University Hospitals NHS Foundation Trust
Gorleston, Great Yarmouth, NR31 6LAView on map(opens Google Maps in a new tab)
Salary
£25,272
Contract
Fixed-Term
Hours
Not specified
Closing date
15 October 2026
14 days leftJob description
A position has arisen within the Medicine Outpatients team for a Receptionist to cover a 12 month maternity post. The role will be for 19 hours per we...
As a Receptionist you will provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment, presenting a professional, calm and confident manner in line with the Trust's Values and Behaviours.
You will provide a full reception service to the outpatient clinic including, but not limited to:
- Maintaining accurate information and patient demographics within Trust PAS system.- Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties.- Ensuring patients' arrival and departure times are electronically captured.- Distribution, collation and inputting of clinic outcomes.- Book future appointments and recording of non-attendances.
Please see the Job Description and Person Specification for a full and comprehensive overview for this position.
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Qualifications
Essential: - 4 GCSE's grade D or above including Mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
Desirable: - NVQ 2 in Customer Care or administration experience including recent face to face working with the general public
Experience and Knowledge
Essential: - Basic knowledge of the Receptionist role; - Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
Desirable
- Experience of working with the general public
- Experience of working with clinical teams
- Experience of working with NHS IT systems
- Knowledge of medical terminology
Skills
Essential
- Ability to demonstrate an interest in the role
- Good keyboard/IT skills with the ability to accurately input data
- Good literacy and numeracy skills
- Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
- Ability to work in a pressurised working environment with frequent interruptions
- Good communication skills and the ability to interact professionally with patients, relatives and other staff groups
- Ability to work on own initiative and as part of a multi-disciplinary team
- Ability to adapt to different working practices and areas of work
- Ability to maintain professional behaviour at all times
- Accurate document presentation and attention to detail
- Ability to work flexibly to meet the needs of the service including weekends/ Bank Holidays as required.
- Ability to provide cover for other members of the outpatient reception team during periods of annual leave and sickness in order to meet service needs
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 October 2026
Last checked
1 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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