Outpatient Matron

The post holder will lead and be responsible for the delivery of high quality care and the patient experience across Outpatients through proactive clinical and professional leadership to nursing staff at all levels within their clinical area of responsibility. The post holder will need to ensure the delivery of high quality, evidence based, compassionate nursing, and that the workforce is managed efficiently and effectively.

The post holder will ensure that sisters and HCAs have adequate support to enable them to focus on their core responsibilities.

The post holder will contribute to the on-going implementation of the Trust's divisional and corporate nursing objectives, developing the service and nursing roles to meet the evolving needs of our patients and their families.

The individual will undertake the key functions of the Matron Role ensuring the patient experience in Outpatients is of the highest possible standard at all times with particular emphasis on the provision of dignified and compassionate care which is delivered in a safe and clean environment.

The post holder will work with CSD's Head of Professions and Senior Management Team in developing and implementing a divisional strategy to achieve the Trust's objectives and ensure that effective governance arrangements are implemented and maintained.

The post-holder will be responsible for clinical and operational management of the main Outpatients Service at the Chelsea and Westminster site, ensuring the safe and effective day-to-day running of the departments.

They will oversee a large team of healthcare staff; providing leadership and professional development for nursing, support workers, and other multi-disciplinary members within the area.

In conjunction with the General Manager and Deputy General Manager, the post-holder will be responsible for the development of the outpatient service, exploring opportunities to amend and improve models of care (e.g. three session days, development of one-stop services etc).

The post holder will oversee the budget of the Chelsea sites main Outpatients team, and so utilise the nursing workforce, and associated spends on clinical and non-clinical supplies, in a cost-efficient way but so as not to compromise clinical care standards.

They will provide professional advice and support to the whole multidisciplinary team in caring for patients within the outpatient setting.

The post holder will work in partnership with Clinical teams, Managers, and the Outpatients administrative teams to ensure that the service meets the needs of our patients and is responsive to complaints/feedback.

The post holder will lead on the delivery of high quality compassionate care and for further improving the patient experience, through proactive professional leadership. This will include leading on departmental accreditation improvement plans.

The post holder will also provide nursing leadership for implementation and evaluation of all education, training and development of staff. They will develop, implement and evaluate policies, guidelines and protocols for the management of patients attending the department with minor, major and/or life threatening injuries and illness. They will be responsible for the interpretation of and maintaining compliance with Trust policies.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Include assessment panel

Essential: - Education; - Nursing experience; - Registered Adult Nurse; - Operational management experience in an acute hospital setting