Outpatient Bookings Officer

• To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
• To ensure all patients and visitors are treated with dignity, respect and empathy at all times.
• To deal with patients in a polite and respectful manner complying with their requests where possible.
• To support the Trust in delivering NHS targets.
• To respond in a timely fashion to all administrative duties within the team.
• To support the implementation of all new IT and patient administration systems.
• Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways.
• To be multi-skilled in your working role and able to assist in all areas of the department as and when required.

Essential

• GCSE English and Maths pass or equivalent.
• ECDL or equivalent
• NVQ Level 3 Administration or equivalent practical knowledge.

Essential

• Experience of working in a hospital or busy office environment.
• Significant experience in difficult patient situations
• Customer care experience

Desirable

• Call centre experience.
• NHS experience.

Essential

• Good communication skills both verbal and in writing
• Demonstrate attention to detail and accuracy when completing tasks
• Excellent customer service skills and evidence of dealing with telephones and meeting targets.
• Time management skills.

Desirable

• Good knowledge of NHS targets.
• Knowledge of clinical and surgical procedures
• Knowledge of medical terminology.