Outpatient Booking Coordinator
James Paget University Hospitals NHS Foundation Trust
Great Yarmouth, NR31 6LA
Salary
£24,937 to £26,598
Contract
Permanent
Hours
Not specified
Closing date
17 September 2026
12 days left
Job description
An opportunity has arisen to appoint a self-motivated individual, with great interpersonal skills and a commitment to customer service, to work as an ...
To provide a high quality, efficient and responsive administrative service in respect of the 18 week Referral to Treatment process.
To offer the highest standard of customer care to patients and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust's Code of Values & Behaviour's.
To provide a dedicated service to a designated specialty, working in partnership with consultants, secretaries and outpatient colleagues to keep outpatient clinics utilised to optimum levels and to provide performance data to Consultants as requested.
You will be joining a dedicated administrative team that supports patient care within the outpatient environment and provides a focal point liaising with patients, relatives and other staff groups, both by telephone and in person.
Good organisational/time management skills, customer service skills and the ability to prioritise conflicting workloads effectively are essential.
Experience of working in an NHS setting and working with the Electronic Referral Service and other clinical systems would be beneficial.
Education and Qualifications
Essential
- 4 GCSEs grade 4 or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
- NVQ level 2/3 in Business Admin or other relevant subject.
Desirable
- OCR Level 3 keyboard skills (or equivalent measurable level of skills)
Experience and knowledge
Essential
- Minimum of 1 years experience in a similar administrative role with a proven track record of achievement.
- Excellent IT skills with a working knowledge of Microsoft IT applications
- Basic knowledge of Booking systems
Desirable
- Knowledge and understanding of the 18 week Referral to Treatment standards and outpatient clinic management and booking processes
- Administration experience within an NHS setting
- Operational knowledge of iPM and e-RS
Skills abilities and competencies
Essential
- Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
- Ability to work in a pressurised working environment with frequent interruptions and change of work direction
- Excellent communication skills and the ability to interact professionally with patients and the wider multi disciplinary team
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 September 2026
Last checked
5 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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