Operations/Practice Manager Vacancy

The Manager is responsible for overseeing the daytoday running of the practice, ensuring staff meet their core responsibilities and that all administrative and clinical processes, including QOF, are effectively coordinated. The role provides direct line management for all staff, leads induction, maintains uptodate job descriptions and contracts, and embeds robust appraisal, training and development frameworks. The manager ensures full compliance with CQC, NHS contractual obligations, HR legislation, health and safety requirements and appropriate insurance cover. They manage finances alongside the Finance Manager, oversee procurement, contracts and premises, and maintain business continuity and resilience plans. The role leads policy development, change management, innovation and technology adoption, while coordinating reports, development plans and strategic approaches to patient services. They drive effective communication internally and externally, promote patient online services, support community engagement and digital branding, and represent the practice at external meetings including PCN forums. The manager also oversees the Patient Participation Group, acts as complaints manager, ensures staff welfare and grievance processes are well managed, and prepares and chairs practice meetings to support continuous improvement across all areas of the organisation.

The operations or practice manager oversees daily practice activity and ensures all staff carry out their core duties. the manager supports qof administration and works closely with clinical and admin teams. the role ensures full compliance with cqc standards and provides direct line management for all staff. the manager leads staff induction and maintains accurate job descriptions and employment documents. they embed effective appraisal systems and staff development plans and ensure all mandatory training is delivered. the role manages staff welfare and supports fair and consistent grievance and disciplinary processes while keeping oversight of hr legislation. the manager works with the finance manager to oversee budgets and spending and manages service contracts and insurance cover. they lead business resilience planning and coordinate the review of all practice policies. the role drives change and improvement projects and leads the creation of practice reports and development plans. the manager oversees procurement and takes a strategic approach to patient services. they develop internal and external communication strategies and ensure compliance with nhs contract duties. the role promotes patient online services and represents the practice at external meetings including pcn events. the manager leads community engagement digital communication and practice branding and oversees the patient participation group. they act as the complaints manager ensuring timely and appropriate resolution. the role includes premises management health and safety oversight and ensuring all staff receive suitable training. the manager prepares agendas chairs meetings and records minutes and leads innovation and technology adoption. they may also deputise for partners and act as the main contact for external bodies.

Groby Road Medical Centre is a thriving, expanding 11,000-patient practice with a forward-thinking partnership. We are committed to innovation, service expansion, digital transformation, and delivering high-quality patient care. We pride ourselves on being dynamic, supportive and ambitious, with a clear vision to grow sustainably and enhance the healthcare services offered to our community.

Qualifications