Operations Team Lead

• Oversee daily operations of EA & ES services to ensure seamless delivery of patient care.
• Monitor and manage workflow, ensuring staffing and service levels meet patient demand.
• Act as first point of escalation for operational issues, resolving them efficiently.
• Collaborate with clinical and administrative teams to maintain smooth service operations.
• Provide basic IT troubleshooting for site systems, hardware, and software to minimise service disruptions.
• Implementation of service delivery against standard operating procedures

• Manage rotas for permanent and locum staff, ensuring optimal coverage at all times.
• Coordinate inductions and onboarding for new locum and permanent staff.
• Support staff performance through coaching, guidance, and feedback.
• Monitor attendance, leave, and compliance with contractual obligations.

• Ensure all sites have adequate stock levels of medical supplies, PPE, and equipment.
• Maintain accurate stock records and coordinate timely ordering and replenishment.
• Work with suppliers and internal teams to resolve supply issues promptly.
• Implement and monitor stock control processes to minimize waste and ensure compliance.

• Drive continuous improvement initiatives to enhance efficiency and patient experience.
• Ensure compliance with health and safety regulations, clinical governance, and company policies.
• Maintain accurate operational records, reports, and documentation.

• Proven experience in healthcare operations, in primary care settings.
• Experience managing locum and permanent staff rotas.
• Strong organisational and time-management skills.
• Excellent communication and leadership skills.
• Excellent IT skills, including troubleshooting hardware, software, clinical systems, and operational platforms.
• Ability to work under pressure and resolve operational issues quickly.
• Familiarity with stock management and basic procurement processes.

• English & Maths GCSE (Grade C and Above)
• Degree (Desirable)
• Proficiency in MS Office, rota/stock management software, and clinical IT systems.

• Proactive, solution-focused, and hands-on approach.
• Strong attention to detail.
• Ability to work collaboratively across teams.
• Commitment to delivering high-quality patient care.

Essential

• Proven experience in healthcare operations, in primary care settings.
• Experience managing locum and permanent staff rotas.
• Strong organisational and time-management skills.
• Excellent communication and leadership skills.
• Excellent IT skills, including troubleshooting hardware, software, clinical systems, and operational platforms.
• Ability to work under pressure and resolve operational issues quickly.
• Familiarity with stock management and basic procurement processes.

Essential

• Proactive, solution-focused, and hands-on approach.
• Strong attention to detail.
• Ability to work collaboratively across teams.
• Commitment to delivering high-quality patient care.