Operations Supervisor

• Lead and support the reception and administration teams, including staff training and day-to-day supervision.
• Coordinate clinical and non-clinical rotas, ensuring appropriate staffing and cover.
• Oversee reception and administrative processes, including appointment booking and workflow management.
• Manage the practice telephone system and help ensure effective patient access.
• Authorise staff leave and undertake appraisals for appropriate non-clinical staff.
• Support day-to-day HR administration and staff management.
• Maintain and oversee key practice operational information, including the Practice Index and SystmOne home screen.
• Coordinate Significant Event Reviews, ensuring actions are recorded and followed through.
• Ensure relevant claims are actioned accurately and promptly.
• Oversee and improve administrative workflows, including discharge reviews, GPAD and BP filing.
• Coordinate the administrative aspects of the QOF recall process, ensuring systems are effective and deadlines are met.
• Work closely with the senior management and clinical teams to identify problems and continually improve the way the practice operates.

• Competitive salary dependent on experience
• NHS Pension Scheme
• A family-friendly environment
• Professional development and training
• Supportive GP Partners
• A genuine opportunity to influence the future direction of a highly regarded practice

Essential

• Organised and dependable, with the ability to manage competing priorities in a busy environment
• Confident supervising and developing staff
• Comfortable taking ownership of problems and seeing them through
• Able to communicate effectively with clinical and non-clinical colleagues
• Interested in making systems and processes work better
• Experience of staff supervision, rota management, HR processes or operational management would be particularly valuable
• NHS/general practice experience is desirable rather than essential, and training can be provided in practice-specific systems and processes